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Business Email Etiquette


“There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.”- Dale Carnegie

Our email behaviour has the potential to sabotage our professional reputation and damage our business relationships. Email is still one of the most efficient and widely used means of communication in business today and can often be the first, or only, contact we have with clients.

It is therefore important to understand business e-mail etiquette and to take our time to write a well-written message because once you have hit the send button you do not get a second chance to make a good first impression.

Email Etiquette training by The Mindspa Institute

Delegates will learn:

Why is business email etiquette important?

The power of business email

Using the 5 W’s and 1 H to write clear , effective, professional emails

Email Etiquette Rules Every Professional should know

  • Professional Behaviour
  • Subject: Field
  • Level of Formality
  • Addressing
  • To:,From, Bc,Cc fields can make or break you
  • Should we reply to all?
  • Formatting
  • Using Attachments
  • Using previous e-mail for new correspondence
  • Down edit your replies
  • Common Courtesy
  • Signature Files
  • Response Time
  • Using humour

35 Practical Tips for perfecting your email

How to avoid the pitfalls of business email

Practical Examples of The Ugly, The Bad and the Good

Additional Information

Course Duration: Flexible according to clients’ needs

Presented : In-house and online


Contact us for more information