Business Email Etiquette

“There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.”- Dale Carnegie

Our email behaviour has the potential to sabotage our professional reputation and damage our business relationships. Email is still one of the most efficient and widely used means of communication in business today and can often be the first, or only, contact we have with clients.

It is therefore important to understand business e-mail etiquette and to take our time to write a well-written message because once you have hit the send button you do not get a second chance to make a good first impression.