Business Etiquette

Training Outline

Business Lessons – everything about work we did not learn at school or university

Etiquette in the office

• What is business etiquette and why is it important?
• Understanding the importance of perceptions and first impressions
• How to maintain a professional appearance
• How to develop a professional greeting and handshake
• How to manage your workstation
• How to behave in an Open Plan office set-up
• Workplace Bathroom etiquette steps
• How to develop positive, professional relationships with your co-workers
• How to develop positive, professional relationships with your superiors
• Beware the Pitfalls of engaging in Office Politics and Gossip

Professional conduct

• Professional e-mail etiquette
• Professional meeting and business function etiquette
• Appropriate use of the Internet
• Handling ethical dilemmas
• Maintaining loyalty and confidentiality
• Handling personal issues in the workplace
• Tips for being assertive rather than aggressive
• How to manage your time professionally

Communicating in the workplace

• How to listen actively
• How to understand and use appropriate body language
• How to handle difficult people
• How to deal with anger in yourself and others
• Top tips for effective professional verbal communication
• Positive scripting and ownership of conversations

 Modern Telephone Management Skills

• Telephone Etiquette and Powerful Telephone Tips
• Answering Calls
• Making Calls
• DO’s of Good Telephone Etiquette
• DONT’s of Good Telephone Etiquette
• Zero Tolerance Examples
• The Top 25 Positive Words and Phrases

Cultural Diversity

• What is cultural diversity?
• How to become more sensitive to cultural diversity

The rise of non-binary pronouns and why they matter.

• Understanding the importance of non-binary
• Beyond ‘he’ and ‘she’
• What if I don’t know what pronouns someone uses?  
• How do I ask what pronouns to use? 
• Best practices for pronouns
• What to do if I make a mistake?
• Gender Inclusive Language
• 10 Tips About Using & Understanding Non-Binary or Genderqueer Pronouns
• A simple guide on how to use non-binary pronouns
• A Glossary of all non-binary pronouns