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Business Etiquette

Training and Development

During this Business Etiquette training course delegates will learn the hidden value – and priceless potential – of image, etiquette and protocol and how it can make a difference to their career success and your business.

“Etiquette means behaving yourself a little better than is absolutely essential.” Will Cuppy

In life and in business first impressions as well as on-going interactions are critical because people buy from people. Employees’ appearance, attitude and behavior are therefore a direct reflection of your company and brand.

Whether it is appropriate dress or image, sending out professional business communication, wording an email correctly or having awareness about cultural sensitivities, having good business etiquette can give us the edge in almost every situation.

How does your employees measure up?

The course will address frequently asked questions such as:

  • What is business etiquette
  • Why is business etiquette important?
  • What is professional conduct?
  • How to maintain a professional appearance
  • How should I behave in an open plan office?
  • How to develop positive, professional relationships with your co-workers and superiors
  • How to use non-binary pronouns
Business Etiquette training by The Mindspa Institute

Who should attend?

  • This course is applicable to all levels within your organization.

Training Outline

Business Lessons – everything about work we did not learn at school or university

Etiquette in the office

  • What is business etiquette and why is it important?
  • Understanding the importance of perceptions and first impressions
  • How to maintain a professional appearance
  • How to develop a professional greeting and handshake
  • How to manage your workstation
  • How to behave in an Open Plan office set-up
  • Workplace Bathroom etiquette steps
  • How to develop positive, professional relationships with your co-workers
  • How to develop positive, professional relationships with your superiors
  • Beware the Pitfalls of engaging in Office Politics and Gossip

Professional conduct

  • Professional e-mail etiquette
  • Professional meeting and business function etiquette
  • Appropriate use of the Internet
  • Handling ethical dilemmas
  • Maintaining loyalty and confidentiality
  • Handling personal issues in the workplace
  • Tips for being assertive rather than aggressive
  • How to manage your time professionally

Communicating in the workplace

  • How to listen actively
  • How to understand and use appropriate body language
  • How to handle difficult people
  • How to deal with anger in yourself and others
  • Top tips for effective professional verbal communication
  • Positive scripting and ownership of conversations

 Modern Telephone Management Skills

  • Telephone Etiquette and Powerful Telephone Tips
  • Answering Calls
  • Making Calls
  • DO’s of Good Telephone Etiquette
  • DONT’s of Good Telephone Etiquette
  • Zero Tolerance Examples
  • The Top 25 Positive Words and Phrases

Cultural Diversity

  • What is cultural diversity?
  • How to become more sensitive to cultural diversity

The rise of non-binary pronouns and why they matter.

  • Understanding the importance of non-binary
  • Beyond ‘he’ and ‘she’
  • What if I don’t know what pronouns someone uses?  
  • How do I ask what pronouns to use? 
  • Best practices for pronouns
  • What to do if I make a mistake?
  • Gender Inclusive Language
  • 10 Tips About Using & Understanding Non-Binary or Genderqueer Pronouns
  • A simple guide on how to use non-binary pronouns
  • A Glossary of all non-binary pronouns


Additional Information

Course Duration: 1 Day

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information