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Effective Business Writing Skills

Training and Development

The Effective Business Writing Skills training course focusses on how to create business documents that say what you mean and achieve the results you want. This training not only covers the basics of how to improve your writing skills but also how to achieve the right result from your written correspondence. The purpose of this training course is to provide people with the skills to communicate accurately and effectively to their readers in business English. The training course focuses on using correct language and grammar as well as pointing out common language mistakes that are often made and deals with electronic and non-electronic written communication.

Business writing should be precise and succinct rather than creative; it stresses specificity and accuracy. Writing in a business environment requires writing with a unique purpose because you must assume that your audience has limited time in which to read it and is likely just to skim the document. Your readers have an interest in what you say insofar as it affects their working world. They want to know the “bottom line”: the point you are making about a situation or problem and how they should respond.

Delegates will be requested to bring copies of recent E-Mails, Business Reports and Letters to the Training Session for these to be discussed, evaluated and if needed improved upon based on the Learnings from this training.

The course will address frequently asked questions such as:

  • What is business writing?
  • How can I write more effectively?
  • Do you understand your audience?
  • What is proper e-mail etiquette?
  • How can I explain my ideas clearly in writing?
  • How can I improve my writing style?

Gain that extra edge

NQF Level 4

business writing

Who should attend?

  • This course is suitable to all levels of employees.

Training Outline


  • Introduction to Effective Writing
  • Understand Your Audience and Your Reason for Writing
  • The Top 25 Positive Words and Phrases
  • How to Begin and End Business Writing
  • The Magic of 5 “W’s” And 1 “H”
  • Understand and Implement Proper E-Mail Etiquette
  • Electronic Etiquette Tips
  • Basic Report Writing Techniques

Using Plain English: Style

  • Improve Readability
  • Sentence and Paragraph Length
  • Bullet Points and Enumerated Lists
  • 10 Rules for Writing Numbers and Numerals
  • Using the Simplest Words and Expressions Possible
  • Avoid Jargon
  • Verbs versus Nouns
  • Using Active Rather Than Passive Style
  • Explain Your Ideas Clearly
  • The Most Overused Business Clichés

Using Plain English: The Mechanics

  • Avoiding Common Vocabulary and Spelling Errors
  • 100 Most Often Misspelled Words in English
  • Acronyms
  • Editing
  • Spell-Check Will Not Fix Everything!
  • Punctuation, Capitalisation and Other Language Tips
  • Commonly Confused Words

Self-Assessment Exercises


Additional Information

Course Duration: 2 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information