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Change and Diversity Management

Training and Development

Leaders are strategic change agents and this Change and Diversity Management training course will provide leadership with fresh insight into the change process, how change affects the business and its internal and external stakeholders. It will provide leadership with updated skills to enable them to communicate and implement change in their business in an effective, positive manner.

In business and in life, change is the one constant. Darwin said, “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change”. Make yourself, your team and your business fit for change, flexible, creative, innovative and directed towards a common vision.

In addition building an inclusive diverse environment that celebrates and leverages the talents of all employees is more than a good idea—it is a business imperative. Diversity is a fact of business in South Africa and giving leaders the understanding, skills and tools to deal with diversity in a productive, positive manner is critically important in today’s business world.

The course will address frequently asked questions such as:

  • When and what needs to change?
  • What are the signs that change is needed?
  • How can I manage myself and others through change?
  • How can I Anchor Any Changes to Your Company Culture, Vision and Values
  • How to Use Communication to Manage Change Effectively
  • How to handle resistance and fear from our employees
  • How to understand and manage diversity

Shift your perspective

NQF Level 5

change management

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training Outline

Understanding change management

  • What Is Change?
  • Change Management
  • Types of Change
  • When and What Needs to Change?
  • The 8 Major Forces Shaping the Future
  • What future skills and competencies are our workforce going to need?
  • How to Prepare Your Company and Team For Change
  • Change Management Toolkit
  • The business case for change

Implementing the change

  • Four important considerations when leading change
  • Managing the Emotions Around Change
  • Strategies for managing change in the workplace: Dealing with people’s emotions
  • Managing Resistance to Change
  • Have Clear Expectations

Communicating the change

  • Communicating Important Decisions
  • Change Communications Checklist

Anchor your change to the company culture

  • Company Culture
  • Characteristics of Healthy Organisational Cultures
  • Align the Company Culture

Unpacking Diversity

  • Unpacking Diversity, Equity and Inclusion in The Workplace
  • 7 Biggest Diversity Issues in the Workplace
  • 8 Amazing Benefits of Cultural Diversity in the Workplace
  • Difference between superficial and deep-level diversity
  • Diversity management process and skills required
  • Employment issues
  • How well do you manage diversity in your unit?
  • What does diversity mean to us?
  • How can diversity help our company?
  • In what ways do we already celebrate diversity?
  • How does diversity fit in with our company values?
  • What can we do to bring everyone to the table?
  • Is our organisation ready to include everyone at the table?
  • How can we use diverse points of view to succeed?

Additional Information

Course Duration: 2 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information