Counselling Skills for Performance Excellence

Training Outline

Understanding The Importance Of Workplace Counselling

Counselling – an Interaction That Focuses on Enhancing Knowledge and Skill. It Is a Way of Having Powerful and Meaningful Conversations and Interactions Delivering Sustainable Change and Growth.

Workplace Counselling Is a Way Of:

• Increasing Productivity
• Increasing Employee Morale
• Increase Levels of Job Commitment
• Increase Levels of Job Satisfaction
• Reducing Costs
• Reducing Staff Turnover
• Reducing Sick Leave
• Reducing Absenteeism
• Reducing Job Site Accidents

Benefits to the Organization

Benefits of Counselling Skills

Aspects for Successful Counselling

Traits of a good counsellor

Skills set of a good counsellor

When is counselling needed?

What are the objectives of counselling?

Counselling Do’s and Don’t’s

Counselling Session Checklist – Before, During and After

How to effectively communicate in a counselling session

• Positive Communication Skills for Counselling
• Barriers to Effective Counselling Communication
• Using the G.R.O.W. model

Counselling Scenario’s

• Counselling Steps for Performance Improvement
• Counselling Steps for Self-Sufficiency
• Counselling Steps for Goal Setting
• Career Path Counselling Steps
• Counselling Steps for Co-Operation
• Counselling Steps for Introducing Change

Counselling Self-Assessment

Sources for Further Self-Study