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Counselling Skills for Performance Excellence

Training and Development

This counselling skills training course will equip delegates with the necessary skills to fully understand the importance of workplace counselling and with the tools to implement a counselling approach to help unlock potential, reinforce strengths and counteract any negative behaviour, all with the aim of maximizing the individual’s performance.

The course will address frequently asked questions such as:

  • What is workplace counselling?
  • When is workplace counselling necessary and what does it achieve?
  • What skills do I need to do workplace counselling?
  • What are the do’s and don’ts of workplace counselling
  • What are the critical steps before, during and after counselling
Counselling Skills

Who should attend?

  • Human Capital Employees
  • Managers
  • Supervisors
  • Team leaders
  • Executive Managers

Training Outline

Understanding The Importance Of Workplace Counselling

Counselling – an Interaction That Focuses on Enhancing Knowledge and Skill. It Is a Way of Having Powerful and Meaningful Conversations and Interactions Delivering Sustainable Change and Growth.

Workplace Counselling Is a Way Of:

  • Increasing Productivity
  • Increasing Employee Morale
  • Increase Levels of Job Commitment
  • Increase Levels of Job Satisfaction
  • Reducing Costs
  • Reducing Staff Turnover
  • Reducing Sick Leave
  • Reducing Absenteeism
  • Reducing Job Site Accidents

Benefits to the Organization

Benefits of Counselling Skills

Aspects for Successful Counselling

Traits of a good counsellor

Skills set of a good counsellor

When is counselling needed?

What are the objectives of counselling?

Counselling Do’s and Don’t’s

Counselling Session Checklist – Before, During and After

How to effectively communicate in a counselling session

  • Positive Communication Skills for Counselling
  • Barriers to Effective Counselling Communication
  • Using the G.R.O.W. model

Counselling Scenario’s

  • Counselling Steps for Performance Improvement
  • Counselling Steps for Self-Sufficiency
  • Counselling Steps for Goal Setting
  • Career Path Counselling Steps
  • Counselling Steps for Co-Operation
  • Counselling Steps for Introducing Change

Counselling Self-Assessment

Sources for Further Self-Study


Additional Information

Course Duration: 1 Day

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information