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Crisis Management

Training and Development

This interactive crisis management training course looks at how to manage and communicate during a period of crisis.

“When written in Chinese, the word “crisis” is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy

The course will address frequently asked questions such as:

  • How can I prepare for tough questions?
  • How to handle media interviews
  • How to manage a social media crisis
  • What can we do to manage our reputation in a crisis?
  • What are the 10 Rules of Crisis Management?
crisis management

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Crisis Management Training Outline


Media Interview Tips

Stakeholder interview tips

Handling Media Interviews

Reputation management in a crisis

Crisis media event planning & management

Crisis media interview skills

Practicing Tough Questions

10 Rules of Crisis Management

Should the CEO be the spokesperson?

The new threat – Social Media

How to Manage a Social Media Crisis

Your crisis potentially stays on the Internet

Face the Facebook threaded replies


Additional Information

Course Duration: 2 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information