Customer Care is an Attitude

In today’s highly competitive business environment and strenuous economic circumstances where customers have a wide variety of choice, it is your level of customer service that can make the difference between success and failure. Tony Allessandro said “Being on par in terms of price and quality only gets you into the game. Service wins the game.”

You will learn

• What excellent customer service is
• The customer may not be right but …
• Do’s of customer service
• Most important elements of service delivery
• Key competencies staff need for excellent customer service 
• What the new trends are in customer service
• 4 C’s and 3 R’s and 6 steps of customer needs