010 110 0227
Mon - Fri 09:00-17:00

Decision Making and Problem Solving

Training and Development

This Decision Making and Problem Solving training course looks at decision making and problem solving in the modern workplace.

“Again and again, the impossible decision is solved when we see that the problem is only a tough decision waiting to be made.” Dr. Robert Schuller

Problem solving is the essence of what leaders exist to do.  A leader must never view a problem as a distraction, but rather as a strategic enabler for continuous improvement and opportunities previously unseen. As leaders, the goal is to minimize the occurrence of problems – which means we must be courageous enough to tackle them head-on before circumstances force our hands. ( Glenn Llopis)

The course will address frequently asked questions such as:

  • How to make good decisions?
  • What are the fundamentals of problem solving?
  • Are we solving the right problems?
  • How to facilitate a brainstorming session that gets great results
  • What are the elements of a persuasion checklist?
decision making

Who should attend?

  • Leaders
  • Managers
  • Team Leaders
  • Supervisors

Training Outline

Decision Making and Problem Solving

  • Introduction
  • The decision-making process
  • The ‘pros and cons’ and ‘weighted’ decision-making methods including PEST, SWOT and Michael Porter’s Five Forces
  • The ‘pros and cons’ and weighted decision-making templates and examples
  • How to Make Good Decisions
  • A Systematic Approach for Making Decisions
  • Complex problems and decisions – tips
  • How to facilitate a brainstorming session that gets great results
  • How to present your ideas and solutions clearly, persuasively and assertively – Your Persuasion Checklist

Problem Solving

  • Introduction
  • How to make a good business decisions step by step
  • 8 Fundamentals of problem solving
  • Identifying problems – are you solving the right problems?
  • Peter Drucker’s 5 Elements of an Effective Decision Making Process
  • Four basic Problem Solving techniques


Additional Information

Course Duration: 1 Day

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information