010 110 0227
Mon - Fri 09:00-17:00

Diversity Management

Training and Development

“You can’t categorise diversity based on what a person looks like. It’s what that person can do for the organisation.” Charles K. Poole – Citi Group


This training intervention will equip your team with the knowledge and practical skills they will need to understand, embrace, and manage diversity in your organisation. The training will mix theoretical knowledge with practical application, so that diversity becomes part of the DNA of your teams.

The course will address frequently asked questions such as:

  • How can we better manage diversity in our organization
  • What are the benefits of diversity
  • How can we bring everyone to the table?
  • How to focus on tolerance and inclusivity
  • How can we learn about different cultures?
  • What is stereotyping and how can we avoid it?
  • What is unconscious bias?
  • How can we start a dialogue to improve diversity?

NQF Level 5

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training Outline

Unpacking Diversity 

  • Unpacking Diversity, Equity and Inclusion in The Workplace
  • 7 Biggest Diversity Issues in the Workplace
  • 8 Amazing Benefits of Cultural Diversity in the Workplace
  • Difference between superficial and deep-level diversity
  • Diversity management process and skills required
  • Employment issues
  • How well do you manage diversity in your unit?
  • What does diversity mean to us?
  • How can diversity help our company?
  • In what ways do we already celebrate diversity?
  • How does diversity fit in with our company values?
  • What can we do to bring everyone to the table?
  • Is our organisation ready to include everyone at the table?
  • How can we use diverse points of view to succeed?

Focussing on Inclusivity and Tolerance

  • What is inclusivity?
  • What is tolerance?
  • Why is being inclusive and tolerant important in our organisation?
  • Understanding the importance of non-binary pronouns
  • A simple guide on how to use non-binary pronouns
  • How to promote a culture of gender equality
  • Gender Inclusive Language
  • How to unlock gender diversity in our workplace
  • How can we promote tolerance in our workplace?
  • Are we acknowledging the individual and their contributions in our workplace?
  • How can we improve our support of our teams in our workplace?
  • How to create trust and psychological safety within our teams

Promoting Cultural Sensitivity

  • Company culture vs Personal culture
  • Specific steps you can implement that promote cultural sensitivity.
  • Questions to ask someone to learn about their culture.
  • The South African Cultural landscape unpacked.
  • Why do South Africans call themselves a rainbow nation?

Avoiding Stereotyping 

  • Unpacking stereotypes
  • What are stereotypes?
  • Identify common stereotypes.
  • What is the impact of stereotyping on individuals in the workplace?
  • What is stereotyping and how to avoid this
  • What is unconscious bias and how avoid this
  • Tips on how to positively manage perceptions

Creating an inclusive culture.

  • Key strategies and benefits of an inclusive workplace
  • Building an inclusive workplace structure: 4 issues to consider
  • How to promote an inclusive environment in your workplace
  • How can we start a dialogue to improve diversity in our workplace?

Additional Information

Course Duration: 1 Day

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen

Contact us for more information