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Email Etiquette

Training and Development

In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.

Email is used for more than 80% of our business communication and yet this is not a taught skill. The lack of Email Etiquette often leads to employees doing what they think is the right way, and often doing what others are doing because they think it is the correct way of doing it. Fact is, this should be an area of focus for your organization as it directly impacts on your organizational image and brand.

If your employees are still using phrases like, ‘Please find attached’ or, ‘Document attached for your perusal’ and salutations like Kind, Warm, or Best Regards, then they definitely need to attend this course.

The course will address frequently asked questions such as:

  • What is Email Etiquette?
  • What are the Do’s and Don’ts?
  • How do I structure an email?
  • How can I use email as an effective business tool?
Email Etiquette

Who should attend?

  • All level of employees who use e-mail

Training Outline

  • What is E-mail?
  • What is Email etiquette?
  • What can go wrong with emails?
  • What is an email rule?
  • Email Fields
  • Reply vs Reply all
  • Reply Time
  • Email forwarding
  • Out-of-Office Replies
  • Email Tracking
  • Subject Line
  • Email Salutations
  • Emojis in email
  • Grammar in email
  • E-mail punctuation
  • Font and Formatting
  • Email Tone
  • Privacy
  • Attachments
  • Write a complaint
  • Signatures
  • Ending an email
  • Email sign-off
  • Do’s
  • Don’ts


Practical Workshop:  All delegates will participate in sending mock e-mails to each other to practice all the new skills they have learned to ensure the information is embedded.

Additional Information

Course Duration: 1 Day

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information