This training course looks at how the fundamentals of Emotional Intelligence (EQ) will improve your inter-personal relationships, communication skills and increase your professional and personal success.
EQ, more than IQ, determines professional and personal growth and success. EQ can be developed to increase your skills in being organised, effective, focused and positively motivated.
This fun, practical workshop explores all aspects related to effective and emotionally intelligent management of people at all levels of your business and personal life. It will equip delegates with the knowledge and practical skills to manage difficult people, difficult conversations and conflict. It will explain the principles of effective inter-personal communication and how to understand behaviour in order to modify it. This workshop will be beneficial for everyone who have wanted to handle bosses, spouses, children, in-laws or employees in a more effective manner.
The course will address frequently asked questions such as:
NQF Level 4
Course Duration: 2 Days
Presented : In-house and online