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Facilitation Skills

Training and Development

The Mindspa Institute Facilitation Skills training course will improve your facilitation and presentation techniques and give you the confidence to facilitate highly effective group interventions to a diverse adult audience. Adult participants are unique: they are often people with years of experience; they have technical expertise and cannot be handled in the same way as children who are easily “wowed” by new knowledge.  This Facilitation Skills course will equip facilitators with the understanding required to effectively facilitate powerful, attitude changing meetings, workshops and sessions with their teams.

“A facilitator is the custodian of the consensus process, a servant-leader whose purpose is to help the group make the best decisions possible.” – Briggs

The course will address frequently asked questions such as:

  • How to understand and interact with an adult audience?
  • How to draw out and process audience input?
  • How to initiate, maintain, monitor and conclude structured group activities?
  • How to choose and design the group process?
  • What are the meeting tools for productive meetings?

NQF Level 4

Facilitation Skills

Who should attend?

  • Administrators
  • Supervisors
  • Middle Managers
  • Senior Managers

Training Outline

What is Facilitation?

  • Definition of effective facilitation
  • Three basic principles of facilitation
  • What are the critical differences between facilitation and training?
  • Why is facilitation useful?
  • When is facilitation useful?

What is the role of a facilitator?

  • Definition of facilitator
  • What should a facilitator do?
  • Top 12 competencies of exceptional facilitators
  • How to understand the differences between large and small groups
  • Facilitator competencies for small group facilitation

 What are the Pitfalls of Poor Facilitators and How to Avoid Them?

  • The 10 Most Common Facilitation Mistakes

 Understanding an Adult Audience

  • How Adults Participate and Learn Best
  • Characteristics of Adult Participants
  • Top 10 Ice Breakers for Adults

How to choose and design the group process

  • Do you want an open discussion, or a structured process?
  • What structured process should you choose?
  • Other factors to consider

Facilitators’ Toolbox

Tuckman and Jensen’s Model of Team Development

  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing
  • About Process
  • About Content
  • A facilitator’s focus

Process versus Content

  • About Process
  • About Content
  • A facilitator’s focus

Meeting Process Tools for Productive Meetings

  • Climate and Environment
  • Logistics and Room Arrangements
  • Ground Rules
  • Understanding the goals of the meeting and the organization
  • Keeping the group on the agenda and moving forward
  • How to listen actively
  • What to watch out for in terms of body language
  • Involving everyone in the meeting, including drawing out the quiet participants and controlling the domineering ones
  • Making sure that decisions are made democratically
  • Summarise and pause
  • How to seek commitments

 Presentation Tips for Facilitators

  • 10 Step Action Plan for Personal Impact

Presentation Tips for Travelling Facilitators

Dealing with Difficult Situations

  • Establish and maintain a professional demeanor
  • Establish a safe environment
  • Maintain a positive tone
  • Handle difficult participants
  • Keep to the planned agenda
  • Complete the agreed upon deliverable
  • Establishing Norms
  • Saving Questions for Later
  • Managing Mild Disruptions
  • Handling Persistent Disruptions
  • Sharing Challenges

  Practice Sessions

  • Individual Preparation
  • Break into small groups – facilitation is done and individuals assessed by group
  • Feedback session


Additional Information

Course Duration: 2 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information