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Frontline Receptionist Skills

Training and Development

The Frontline Receptionist training course will provide these important staff members with the knowledge and practical skills they need to add value to your brand experience with customers and staff members.

Receptionists and frontline staff everywhere are a vital part of the office front desk environment, helping to keep day-to-day operations running smoothly. In addition they are often the first point of contact your clients have with your organisation, providing a moment of truth that can be critical in establishing a positive, professional impression of your brand.

The course will address frequently asked questions such as:

  • What skills should I have to be a great receptionist?
  • How do I deal with difficult customers professionally on the telephone?
  • How should I receive, greet and treat visitors?
  • How to multitask and remain organized?
  • How can I present myself and my company well?
Frontline Receptionist Skills

Who should attend?

  • Receptionists
  • Frontline staff

Receptionist Training Outline

  • List of Core Receptionist Skills
  • How to be great receptionist
  • How to present yourself well
  • How to Receive, Greet and Treat Visitors 
  • The 11 Essential Rules of Phone Etiquette
  • Customer Service Phone Etiquette
  • How to organize Meetings
  • How to monitor and maintain security
  • Tips for a clean, neat reception area


Additional Information

Course Duration: 1 Day

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information