HD/3D Leadership

Leadership Training Outline

Great Leadership Today

• A definition of great leadership today
• The two distinctive attributes all leaders need to have
• The 10 qualities of outstanding leaders
• Integrity, responsibility, respect – the balanced scale of leadership and how to practically achieve this

The Concept of Strategic Planning

• What is strategic planning and management?
• The importance and benefits of strategic management
• The strategic management process
• Elements of the strategic planning process
• Why strategic planning fails
• How to measure whether your strategy is effective?
• Strategy realisation essential elements
• How effective is your strategy realisation?
• Strategy Implementation
• Balanced Scorecard Approach
• Key Performance Indicators
• Michael Porter’s Five Forces Analysis

Vision and Mission Statements, Values and how to live them

• Develop a strategic vision
• Develop a strategic mission
• Develop values and culture including Good to Great
• Develop a values checklist
• Goal setting and execution

How to Effectively Communicate to All Stakeholders in Your Organisation

• Understanding effective communication processes and techniques
• How to communicate important business decisions
• Steps to create active listening and feedback sessions
• Understanding the importance of body language as a leader
• How to undertake a difficult conversation and deal with conflict in a positive manner
• Be SMART with people – using Transactional Analysis effectively in negotiations and performance management
• Emotionally Intelligent Leadership techniques to mobilise and motivate your team

Leadership training on Change and Continuous Improvement

• Understanding organisation change – when is it needed?
• Understanding why people resist change
• The attitudinal change cycle and how to manage your team through it
• Changing the future through continuous improvement
• Continuous improvement is not a project!
• Keeping the focus on your vision and values

Understanding Our Future Employees and Clients

• A snapshot of the next generations
• Understanding their attitude and preferences
• Changes the new employees bring to the workplace
• How to retain them, manage them and keep them focused
• Facing our leadership fears
• Helping the next generation understand the potential negative impact of Facebook, Twitter and other social networking sites on their personal and professional lives
• Firewalling your company’s information through ethics and understanding

Understanding the impact technology has had on our customer care strategies