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Human Resources for non-HR Managers

Training and Development

This interactive training course on Human Resources for non-HR Managers will enable delegates to gain an essential understanding of the employee life cycle as well as key employment legislation affecting the employer–employee relationship.  Discussion of participants’ own current issues, shared problem-solving, self-reflection, personal action planning and facilitated skill practice will enable participants to explore the benefits of good HR management techniques and improve their own practice.

“Human Resources Isn’t A Thing We Do. It’s The Thing That Runs Our Business” – Steve Wynn, Wynn Las Vegas

Have you considered the potential cost to you and your company if you get the HR requirements wrong?

 The course will address frequently asked questions such as:

  • What is the purpose and aims of the BCEA?
  • Why is performance management critical to business success?
  • How to do competence based recruitment?
  • How to understand and implement the performance review process?
  • How to affect change management to improve your team’s performance?
  • How to operate as a coach and mentor to your team?
Human Resource

Who should attend?

  • Managers
  • Supervisors
  • Team leaders
  • Executive Managers

Training Outline

Module 1: Compliance with Basic Conditions of Employment

  • Purpose and aims of the BCEA
  • Regulation of working time
  • Leave
  • Particulars of employment and remuneration
  • Termination of employment
  • Prohibition of employment of children and forced labour
  • How various types of agreements may vary conditions of employment

Module 2:  Workforce Planning 

  • Assess team’s staffing needs,
  • Identify talent gaps, and plan for future talent requirements.
  • Align workforce needs with future organizational needs.

Module 3: The recruitment and selection process  

  • Write job descriptions.
  • Conducting competency-based recruitment
  • Assessing candidate’s suitability
  • Making informed hiring decisions
  • Providing constructive feedback

Module 4: Performance Management

  • Why is performance management critical to business success?
  • The basic elements of performance management
  • How to set performance objectives and goals that align with your strategy
  • Understanding Key Performance Areas (KPA’s), Key Result Areas (KRA) and Key Performance Indicators (KPI’s) in conjunction with the employee’s job description
  • What Are Some of the Main Differences between Traditional and High Performance Organizations?
  • Recognize the early signs of poor performance, negative attitude or burn-out problems
  • How to deal with personal problems brought to work
  • How to Conduct a Successful Employee Performance Review
  • Active Listening
  • Feedback and feedforward

Module 5: Employee Relations and Conflict Resolution

  • How to address poor performance and have that difficult conversation
  • Managing Career conversations
  • Managing Corrective Actions
  • Managing Involuntary Terminations
  • Conflict Resolution and Effective Communication
  • Maintaining Positive employee relations
  • When to call in the HR department

Module 6: Employee Development and Training

  • Creating a learning culture
  • How to identify training needs, support employee development, and leverage learning opportunities.
  • Holding employees accountable to learning

Module 7: HR Policies and Procedures

  • Workshop: Unpacking and understanding your company’s key HR policies and procedures to ensure consistency and adherence to established guidelines to apply HR policies correctly and handle employee-related situations appropriately.

Additional Information

Course Duration: 2 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen

Contact us for more information