Human Resources for non-HR Managers

Training Outline

Module 1: Compliance with Basic Conditions of Employment

• Purpose and aims of the BCEA
• Regulation of working time
• Leave
• Particulars of employment and remuneration
• Termination of employment
• Prohibition of employment of children and forced labour
• How various types of agreements may vary conditions of employment

Module 2:  Workforce Planning 

• Assess team’s staffing needs,
• Identify talent gaps, and plan for future talent requirements.
• Align workforce needs with future organizational needs.

Module 3: The recruitment and selection process  

• Write job descriptions.
• Conducting competency-based recruitment
• Assessing candidate’s suitability
• Making informed hiring decisions
• Providing constructive feedback

Module 4: Performance Management

• Why is performance management critical to business success?
• The basic elements of performance management
• How to set performance objectives and goals that align with your strategy
• Understanding Key Performance Areas (KPA’s), Key Result Areas (KRA) and Key Performance Indicators (KPI’s) in conjunction with the employee’s job description
• What Are Some of the Main Differences between Traditional and High Performance Organizations?
• Recognize the early signs of poor performance, negative attitude or burn-out problems
• How to deal with personal problems brought to work
• How to Conduct a Successful Employee Performance Review
• Active Listening
• Feedback and feedforward

Module 5: Employee Relations and Conflict Resolution

• How to address poor performance and have that difficult conversation
• Managing Career conversations
• Managing Corrective Actions
• Managing Involuntary Terminations
• Conflict Resolution and Effective Communication
• Maintaining Positive employee relations
• When to call in the HR department

Module 6: Employee Development and Training

• Creating a learning culture
• How to identify training needs, support employee development, and leverage learning opportunities.
• Holding employees accountable to learning

Module 7: HR Policies and Procedures

• Workshop: Unpacking and understanding your company’s key HR policies and procedures to ensure consistency and adherence to established guidelines to apply HR policies correctly and handle employee-related situations appropriately.