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Human Resources for non-HR Managers

Training and Development

This interactive training course on Human Resources for non-HR Managers will enable delegates to gain an essential understanding of the employee life cycle as well as key employment legislation affecting the employer–employee relationship.  Discussion of participants’ own current issues, shared problem-solving, self-reflection, personal action planning and facilitated skill practice will enable participants to explore the benefits of good HR management techniques and improve their own practice.

“Human Resources Isn’t A Thing We Do. It’s The Thing That Runs Our Business” – Steve Wynn, Wynn Las Vegas

Have you considered the potential cost to you and your company if you get the HR requirements wrong?

 The course will address frequently asked questions such as:

  • What is the purpose and aims of the BCEA?
  • Why is performance management critical to business success?
  • How to do competence based recruitment?
  • How to understand and implement the performance review process?
  • How to affect change management to improve your team’s performance?
  • How to operate as a coach and mentor to your team?
Human Resource

Who should attend?

  • Managers
  • Supervisors
  • Team leaders
  • Executive Managers

Training Outline

Module 1: Human Resources – Basic Conditions of Employment

  • Purpose and aims of the BCEA
  • Regulation of working time
  • Leave
  • Particulars of employment and remuneration
  • Termination of employment
  • Prohibition of employment of children and forced labour
  • How various types of agreements may vary conditions of employment

Module 2: Competency Based Recruitment

  • Competency Based Recruitment
  • Skill practice

Module 3: Performance Management

  • Why is performance management critical to business success?
  • The basic elements of performance management
  • How to set performance objectives and goals that align with your strategy
  • Understanding Key Performance Areas (KPA’s), Key Result Areas (KRA) and Key Performance Indicators (KPI’s) in conjunction with the employee’s job description

Managing Poor Performance

  • What Are Some of the Main Differences between Traditional and High Performance Organizations?
  • Recognize the early signs of poor performance, negative attitude or burn-out problems
  • How to deal with personal problems brought to work

The Performance Review Process

  • How to Conduct a Successful Employee Performance Review
  • Active Listening
  • Feedback
  • How to address poor performance and have that difficult conversation

Change Management       

  • Who Are the People Who Resist Change?
  • Types of Business Change Scenarios
  • The Change Cycle explained
  • How to manage change effectively

The Principles of Coaching Clarified     

  • What Is Coaching and Mentoring?
  • The Coaching Methodology
  • The Coaching Checklist
  • When Is Coaching and Mentoring Needed
  • What Are the Common Things Coaches and Mentors Are Expected to Do?
  • Benefits of Coaching and Mentoring
  • Coaching and Mentoring Do’s and Don’ts

How to create Rapport and Communicate like a Coach           

  • How to Communicate Like a Coach and Mentor – Coaching Structure and Jargon
  • What Questions to Ask and How Coaching and Mentoring Conversations Look
  • How to Speak Like a Coach – The 7 Coaching Principles/Tools

A Coaching Toolkit 


Additional Information

Course Duration: 2 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information