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Training and Motivational Experts

Critical Soft Skills

The Anger and Conflict Management training course will leave you armed with simple, practical and powerful conflict management skills that you can utilise in the workplace and in your personal life.

Employees often experience anger, frustration and conflict which if not resolved and managed can lead to increased stress and decreased productivity. The anger and conflict program will help employees deal with anger and conflict in a positive, energising manner. It will give the delegates helpful steps to manage anger in themselves and others. It will help them cope with stress and transform the way they manage emotions in themselves and in their work and home environment.

The course will address frequently asked questions such as:

  • What is conflict and how can I manage it?
  • When is conflict needed?
  • How do I know I need anger management?
  • Is anger bad and will I learn not to be angry?
  • How do I calm down angry people?

 

During this Business Etiquette training course delegates will learn the hidden value – and priceless potential – of image, etiquette and protocol and how it can make a difference to their career success and your business.

“Etiquette means behaving yourself a little better than is absolutely essential.” Will Cuppy

In life and in business first impressions as well as on-going interactions are critical because people buy from people. Employees’ appearance, attitude and behavior are therefore a direct reflection of your company and brand.

Whether it is appropriate dress or image, sending out professional business communication, wording an email correctly or having awareness about cultural sensitivities, having good business etiquette can give us the edge in almost every situation.

How does your employees measure up?

The course will address frequently asked questions such as:

  • What is business etiquette
  • Why is business etiquette important?
  • What is professional conduct?
  • How to maintain a professional appearance
  • How should I behave in an open plan office?
  • How to develop positive, professional relationships with your co-workers and superiors

This training course is aimed at employees who have to use business and report writing skills to communicate their business ideas accurately and effectively to their readers. The training focuses on basic skills like planning, layout of and writing a business report. The course also focuses on using correct language and grammar as well as pointing out common language mistakes that are often made.

The course will address frequently asked questions such as:

  • What are the different types of reports?
  • How do I make the right decisions before I even start?
  • What information should I focus on?
  • What should every report contain?
  • How do I ensure readability of my report?

This interactive training course is designed to provide delegates with the skills, knowledge, techniques and strategies to communicate effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.

As employees, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your years of employment. But it is often said that most people do not possess the ability to present themselves or their ideas well, when all that is needed is training, coaching and practice. Communicating effectively is an essential skill necessary for the fast changing environment business and employees are finding themselves in.

The course will address frequently asked questions such as:

  • When is Communication effective?
  • What are the barriers to effective communication?
  • How important is body language?
  • What is effective body language?
  • How can I listen actively?
  • How do I successfully manage a difficult conversation?
  • How do I communicate critical decisions or information?
  • How do I give and receive feedback?

During this training course delegates will gain the tools and techniques to boost their confidence, build their self-esteem and improve their assertiveness.

Employees who are passive at work are often undervalued and ignored for promotion. Being more assertive will bring your employees better opportunities and more job satisfaction. Learning to act and speak in a more assertive way could help them overcome obstacles such as shyness, low self-esteem and a lack of confidence.

The course will address frequently asked questions such as:

  • Why confidence is important
  • What confidence means
  • Where confidence comes from
  • What are assertiveness skills
  • Can assertiveness be learned
  • How assertiveness helps
  • Why assertiveness is important

 

The Effective Business Writing Skills training course focusses on how to create business documents that say what you mean and achieve the results you want. This training not only covers the basics of how to improve your writing skills but also how to achieve the right result from your written correspondence. The purpose of this training course is to provide people with the skills to communicate accurately and effectively to their readers in business English. The training course focuses on using correct language and grammar as well as pointing out common language mistakes that are often made and deals with electronic and non-electronic written communication.

Business writing should be precise and succinct rather than creative; it stresses specificity and accuracy. Writing in a business environment requires writing with a unique purpose because you must assume that your audience has limited time in which to read it and is likely just to skim the document. Your readers have an interest in what you say insofar as it affects their working world. They want to know the “bottom line”: the point you are making about a situation or problem and how they should respond.

Delegates will be requested to bring copies of recent E-Mails, Business Reports and Letters to the Training Session for these to be discussed, evaluated and if needed improved upon based on the Learnings from this training.

The course will address frequently asked questions such as:

  • What is business writing?
  • How can I write more effectively?
  • Do you understand your audience?
  • What is proper e-mail etiquette?
  • How can I explain my ideas clearly in writing?
  • How can I improve my writing style?

This training course looks at how the fundamentals of Emotional Intelligence (EQ) will improve your inter-personal relationships, communication skills and increase your professional and personal success.

EQ, more than IQ, determines professional and personal growth and success. EQ can be developed to increase your skills in being organised, effective, focused and positively motivated.

This fun, practical workshop explores all aspects related to effective and emotionally intelligent management of people at all levels of your business and personal life. It will equip delegates with the knowledge and practical skills to manage difficult people, difficult conversations and conflict.  It will explain the principles of effective inter-personal communication and how to understand behaviour in order to modify it.  This workshop will be beneficial for everyone who have wanted to handle bosses, spouses, children, in-laws or employees in a more effective manner.

The course will address frequently asked questions such as:

  • What is Emotional Intelligence?
  • Why does EQ matter?
  • How can I improve my Emotional Intelligence?
  • How can I be SMART with People
  • How can I improve my inter-personal relationships?
  • Why do I get along better with certain people?
  • How can I stop harming myself through my behaviour? 

Negotiating is the process by which two or more parties with different needs and goals work to find a mutually acceptable solution to an issue. Because negotiating is an inter-personal process, each negotiating situation is different, and influenced by each party’s skills, attitudes and style. It is a process by which compromise or agreement is reached while avoiding argument and dispute.

Negotiation isn’t limited to “big decisions.” When you’re working with other people, much of your time is spent negotiating – even if it’s just deciding whose turn it is to collect the coffees! For projects to be successful, roles, strategies, targets, and deadlines all need to be agreed, ideally to everyone’s satisfaction.

The course will address the following frequently asked questions:

  • Why negotiation is important?
  • What are negotiation techniques?
  • What negotiation means?
  • Situations where negotiation is needed?
  • Which negotiation strategies are most successful?

The Personal Mastery training course focusses on clarifying and deepening our personal vision, focusing our energies, understanding our strengths and potential, and seeing reality objectively.  During this training session delegates will be taken through all the steps to attain Personal Mastery, and then each delegate will build their personal brand and create a personal business plan.

Personal Mastery – A journey towards continuous improvement.

The course will address frequently asked questions such as:

  • What is Personal Mastery?
  • How can Personal Mastery improve my life?
  • What is personal branding?
  • How can I use my strengths better?
  • How can I minimise my personal weaknesses?
  • How can I create a personal development plan?

The Presentation Skills training course is designed to provide delegates with the skills, knowledge, techniques and strategies to present effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.

It is vitally important to be able to present your thoughts and ideas effectively, using a variety of tools. You will need to develop and use this skill throughout your years of employment. It is often said that most people do not possess the ability to present themselves or their ideas well, when all that is needed is training, coaching and practice.

The course will address frequently asked questions such as:

  • What are effective presentation skills?
  • How can I control my nerves and fear of the audience?
  • What are presentation mistakes I must avoid?
  • How can I prevent the pitfall of poor presenters?
  • How do I deal with the difficult people in the audience?

Crime is unfortunately a pandemic that is fast taking over the world. With the recession in the world's economy; fraud, corruption, theft, falsehood and violent crime is rampant. In realizing that people hurt others, one should understand that the chances of one becoming a victim of crime is no longer a mere possibility, but a reality.

The purpose of this training is to advise people on how to close up some of the loopholes in their business and private lives that may enable potential criminals the opportunity to penetrate. It is not the intent of the training to raise fear among the delegates, but it is to rather serve as a practical guide to avoiding crime through tools, tips and a game plan.

The course will address frequently asked questions such as:

  • What do I do when I need to report a crime?
  • What are my rights as a victim?
  • How can I make myself less “appealing” to criminals?
  • What can I do to try and prevent becoming a victim of crime?
  • What are the top safety tips?
  • How can we make our workplace safer?

The Stress Management practical training course will enable delegates to motivate themselves thereby reducing their levels of unhealthy stress. If stress “has become one of the most serious health issues of the 20th century and a worldwide epidemic,” then it is time to start growing the tools of how we handle stress (“Workplace Stress,” 2018).

“Stress is the trash of modern life - we all generate it but if you don’t dispose of it properly, it will pile up and overtake your life” Danzae Pace

The course will address frequently asked questions such as:

  • What causes stress?
  • Can stress be helpful or only harmful?
  • How can I recognise stress in myself?
  • What is burn-out?
  • What are the causes of workplace stress?
  • What strategies or techniques can I use to lessen my stress?

This highly interactive, enjoyable training will equip all delegates with an understanding of how to manage themselves in order to manage their priorities. Being in control of our time and achieving our goals lessens our stress and creates the necessary balance in all spheres of our lives (personal, career, physical, spiritual and mental). The delegates will leave with a renewed focus, with practical tools and tips and a personalised action plan that they can implement immediately across all areas of their lives.

The course will address frequently asked questions such as:

  • Why should I manage my time better?
  • How can I identify and rectify my time wasters?
  • What are the basic principles of time management?
  • What are the most common time management mistakes?
  • How can I plan and prioritise better?
  • How can I develop an improved working plan for myself?