The Anger and Conflict Management training course will leave you armed with simple, practical and powerful conflict management skills that you can utilise in the workplace and in your personal life.
Employees often experience anger, frustration and conflict which if not resolved and managed can lead to increased stress and decreased productivity. The anger and conflict program will help employees deal with anger and conflict in a positive, energising manner. It will give the delegates helpful steps to manage anger in themselves and others. It will help them cope with stress and transform the way they manage emotions in themselves and in their work and home environment.
The course will address frequently asked questions such as:
- What is conflict and how can I manage it?
- When is conflict needed?
- How do I know I need anger management?
- Is anger bad and will I learn not to be angry?
- How do I calm down angry people?