Who should attend?
- Middle management level employees
- Supervisors
- Team leaders
- Employees who have been earmarked for succession into management
Training Outline
Module 1: Leadership & Management
Module 2: Emotional Intelligence
Module 3: Successful Strategy Execution
Module 4: Effective Communication & Negotiation Skills
Module 5: Change & Diversity Management
Module 6: Coaching & Mentoring
Module 1: Leadership and Management
Develop Your Leadership And Management
- What Is Leadership?
- Leadership “Styles” That Make Up Outstanding Leaders
- The New Leadership Skills Set
- Core and Adaptive Leadership Skills
- Top 5 Gaps in Leader’s Awareness
- The character and values of leadership
- The Ingredients of Ethical Value Based Leadership
- Differences Between Leadership and Management
- Old vs New Leadership Thinking
- Traditional versus High Performance Organisations
- Common Mistakes Leaders Make
- Summary of Good to Great by Jim Collins
- 10 Must-Ask Questions To Supercharge Your Leadership
- Group Exercise:
- Understanding the Core vision of your division
- How to excavate challenges and opportunities in your area (Self-reflection)
- How to switch on the wisdom of your team to enable continuous improvement
Case Study
- A Leader Lets Other People Find Meaning in Their Lives
- CMI - The Importance of Effective Management
- Using a Range of Management Styles to Lead a Business Enterprise
- Decision Making Techniques
- Delivering a Business Strategy
Teamwork and Motivation
- What Makes a Great Team?
- Ingredients of a Great Team
- The Behaviour Iceberg
- Adapted 7 Level Hierarchy Of Needs Diagram Based on Maslow’s Theory
- The RACI Principle of Decision Making, Delegation, Role Division and Work Sharing
- RACI Matrix for Effective Project Management
- What Are Some of the Main Differences between Traditional and High Performance Organizations?
- Ways to Measure Morale in the Workplace
- Top 5 High Performance Employee Motivation Techniques
- Effective Ways to Reward Employees
- How to Conduct a Successful Employee Performance Review
- Performance Review Perspective
Case Studies
- Values into Vision
- Winning Teams Are Made Up of Winners
- Using Teamwork to Build a Better Workplace
Time and Stress
- Benefits of Time Management
- Basic Principles of Time Management
- How to Prioritise and Delegate
- Identify the Things That Waste Your Time and Are Not Productive. (Group Exercise)
- Using the Johari Window to Be Effective vs. Efficient
- Pointers from the Seven Habits (Stephen Covey)
- Mastering Priorities
- Develop a Working Plan for Yourself – Make a to Do List
- Time Management Tips
Managing Stress and Energy to Ensure Balance
- What Is Stress?
- How to Manage Stress
- Understanding External and Internal Stressors
- Managing Executive Stress
- The Art of Delegating
- Delegation and SMART, or SMARTER
- 7 Steps to Successful Delegation
- 10 Ways to Prevent Pointless Meetings
Leadership Self-Assessment
- Leadership Self-Assessment Activity
- Leadership Self-Assessment Questionnaire
- Ardell Wellness Stress Test
Duration: 2 days
Module 2: Emotional Intelligence
What is EQ and Why Does It Matter?
- What Is Emotional Intelligence?
- Origins of the Concept
- The Five Domains of EQ
- The Ability-Based Model
- Characteristics of Emotional Intelligence
- How to Improve Your Emotional Intelligence
Emotional Intelligence and Self-Awareness and Self-Management
- Characteristics of High EQ
- EQ and the Characteristics of a High vs. Low EQ
- What to Do With Your Emotions
- EQ Can Be Developed
- Emotion Coaching
- EQ Competencies That Correlate to Workplace Success
- Tips for Being Assertive
- Johari Window for Increased EQ
Emotional Intelligence and Inter-Personal Relationships
- Comparison of Sympathy With Empathy
- Practical Empathetic Communication
- Empathy Versus Sympathy Versus Pity
- How Is EQ Different from Personality?
- Managing Anger in Yourself and Others
- How to Calm Down Angry People?
- Coping With Confrontation
- The Seven Habits of Highly Effective People®
Case Studies
- Emotional Intelligence (EQ)
- Emotional Intelligence for Change at Sheraton Studio City
- The Business Case for Emotional Intelligence
- IQ or EQ?
- How the U.S. Air Force Improved Recruiting 3 Fold Using EQ Assessments
- Emotional Competence and Leadership Excellence At Johnson & Johnson: The Emotional Intelligence and Leadership Study
- The Importance of Emotional Intelligence in the Workplace: Why It Matters More Than Personality
Transactional Analysis as a Basis for Emotional Intelligence
- Transactional Analysis
- Roots of Transactional Analysis
- Transactional Analysis Philosophy
- Philosophy of TA
Self-Assessment Exercises: EQ Self-Assessment
- Emotional Intelligence Self-Assessment – Dr. Dawie Smit
- Self-reflection – Assertiveness Questionnaire
- Assertiveness and Responsiveness Self-Assessment
Duration: 2 days
Module 3: Successful Strategy Execution
The Concept of Strategic Planning
- What Is Strategic Planning and Management
- The Importance and Benefits of Strategic Management
- The Strategic Management Process
- Elements of the Strategic Planning Process
- Why Strategic Planning Fails
Organisational Structure
- Understanding Different Organisational Structures
- Organisational Structure Types
Understanding the Role Leadership Plays in Executing Strategy
- What Are the Qualities of a Strategic Leader?
- Strategic Leadership Styles
- Strategic Differences between Management and Leadership
- The RACI Principle of Delegation, Role Division and Work Sharing
Different Strategic Approaches
- Short-Term Strategies
- Long-Term Strategies
- Functional Strategies
Vision and Mission Statements
- Develop a Strategic Vision
- Develop a Strategic Mission
- Develop Values and Culture Including Good to Great
- Develop a Values Checklist
- Goal Setting and Executing
Internal and External Environment Analysis
- Definition of SWOT
- How to Do A SWOT Analysis
- Translating SWOT Issues into Actions
Strategic Measurement and Implementation
- How to Measure Whether Your Strategy is Effective
- Strategy Realisation Essential Elements
- How Effective Is Your Strategy Realisation
- Strategy Implementation
- Balanced Scorecard Approach
- Key Performance Indicators
- Michael Porter’s Five Forces Analysis
Strategic Communication Tips
- Communicating Important Decisions
- Give Great Presentations
How to Sell Your Strategy
- Stakeholder Management Tips
Duration: 2 Days
Module 4: Effective Communication and Negotiation skills
Effective Communication
- What Is Effective Communication?
- The Communication Process
- Types of Communication
- Non-verbal Behaviours for Effective Communication
- Barriers to Communication
- Active Listening
- Feedback
- How To Have a Difficult Conversation
- E-Mail Etiquette Rules
Dealing With Stakeholders Effectively and Positively
- Stakeholder Interview Tips
- Crisis Communication
- Positioning
- Practicing Tough Questions
- Speaker Presentations
- Handling Media Interviews
Presentation and Negotiation Skills
- 10 Step Action Plan for Personal Impact
- 10 Ways to Give Great Presentations
- Top Presentation Tips
- Overview of the Negotiation Process
- Top 10 Negotiation Tips
- Communication Tips
Case Studies
- Kill the Staff Newsletter
- The Heart of Leadership Communication
- Devising a Communication Plan
- Engaging With Stakeholders
- Using Effective Communications to Create Direction
Duration: 2 Days
Module 5: Change and Diversity Management
Introduction to Change Management
- What Is Change?
- Change Management
- Levels of Change
- Types of Change
- When and What Needs to Change?
- How to Prepare Your Company and Stakeholders for Change
- Change Management Toolkit
Implementing the Change
- Managing Change in the Workplace
- Four Important Considerations When Leading Change
- Managing the Emotions around Change
- How Does Change Affect Me?
- Understanding the Change Curve
- Strategies for Managing Change
- Managing Resistance to Change
- Have Clear Expectations
Communicating the Change
- Communicating Important Decisions
- Change Communications Checklist
- Communications ‘Do’s’
- Communication ‘Don’ts’
Anchor Your Change to the Company Culture
- Company Culture
- Characteristics of Healthy Organisational Cultures
- Align the Company Culture
Understanding and Managing Diversity
- An Introduction to the Concept of Diversity
- Diversity Leads to Better Companies
- Managing Diversity
- Diversity Management Process and Skills Required
- Employment Issues
- How Well Do You Manage Diversity in Your Unit?
Case Studies
- Developing the Skills for Managing Change
- Case Study of Conflict Resolution: Nelson Mandela
Duration: 2 Days
Module 6: Coaching and Mentoring
The Principles of Coaching and Mentoring Clarified
- What Is Coaching and Mentoring
- The Coaching Methodology
- The Coaching Checklist
- When Is Coaching and Mentoring Needed
- What Are the Common Things Coaches and Mentors Are Expected To Do
- Benefits of Coaching and Mentoring
- Coaching and Mentoring Do’s And Don’ts
How to Create Rapport as a Mentor and Coach
- How to Communicate Like a Coach and Mentor - Coaching Structure and Jargon
- What Questions to Ask and How Coaching and Mentoring Conversations Look
- How to Speak Like a Coach - The 7 Coaching Principles/Tools
How to Measure the Coaching and Mentoring Intervention
- Goal Setting
- Strategy
- Actions
- Generating Insights and Learnings
- Challenges/Problems
- Roadblocks
- How to Align Individual Values with Company Values as a Tool for Direction and Focus
- How to Improve the Decision Making Process
- How to Implement Successful Performance Appraisals
A Coaching Toolkit
Duration: 2 Days