Who should attend?

• Middle management level employees
• Supervisors
• Team leaders
• Employees who have been earmarked for succession into management

Training Outline

Module 1: Leadership & Management

Module 2: Emotional Intelligence

Module 3: Successful Strategy Execution

Module 4: Effective Communication & Negotiation Skills

Module 5: Change & Diversity Management

Module 6: Coaching & Mentoring

Module 1: Leadership and Management

Develop Your Leadership And Management       

• What Is Leadership?
• Leadership “Styles” That Make Up Outstanding Leaders
• The New Leadership Skills Set
• Core and Adaptive Leadership Skills
• Top 5 Gaps in Leader’s Awareness
• The character and values of leadership
• The Ingredients of Ethical Value Based Leadership
• Differences Between Leadership and Management
• Old vs New Leadership Thinking
• Traditional versus High Performance Organisations
• Common Mistakes Leaders Make
• Summary of Good to Great by Jim Collins
• 10 Must-Ask Questions To Supercharge Your Leadership
• Group Exercise: 
  • Understanding the Core vision of your division
  • How to excavate challenges and opportunities in your area (Self-reflection)
  • How to switch on the wisdom of your team to enable continuous improvement

Case Study

• A Leader Lets Other People Find Meaning in Their Lives
• CMI - The Importance of Effective Management
• Using a Range of Management Styles to Lead a Business Enterprise
• Decision Making Techniques
• Delivering a Business Strategy

Teamwork and Motivation

• What Makes a Great Team?
• Ingredients of a Great Team
• The Behaviour Iceberg
• Adapted 7 Level Hierarchy Of Needs Diagram Based on Maslow’s Theory
• The RACI Principle of Decision Making, Delegation, Role Division and Work Sharing
• RACI Matrix for Effective Project Management
• What Are Some of the Main Differences between Traditional and High Performance Organizations?
• Ways to Measure Morale in the Workplace
• Top 5 High Performance Employee Motivation Techniques
• Effective Ways to Reward Employees
• How to Conduct a Successful Employee Performance Review
• Performance Review Perspective

Case Studies

• Values into Vision
• Winning Teams Are Made Up of Winners
• Using Teamwork to Build a Better Workplace

Time and Stress

• Benefits of Time Management
• Basic Principles of Time Management
• How to Prioritise and Delegate
• Identify the Things That Waste Your Time and Are Not Productive. (Group Exercise)
• Using the Johari Window to Be Effective vs. Efficient
• Pointers from the Seven Habits (Stephen Covey)
• Mastering Priorities
• Develop a Working Plan for Yourself – Make a to Do List
• Time Management Tips

Managing Stress and Energy to Ensure Balance

• What Is Stress?
• How to Manage Stress
• Understanding External and Internal Stressors
• Managing Executive Stress
• The Art of Delegating
• Delegation and SMART, or SMARTER
• 7 Steps to Successful Delegation
• 10 Ways to Prevent Pointless Meetings

Leadership Self-Assessment

• Leadership Self-Assessment Activity
• Leadership Self-Assessment Questionnaire
• Ardell Wellness Stress Test

Duration: 2 days

Module 2: Emotional Intelligence

What is EQ and Why Does It Matter?

• What Is Emotional Intelligence?
• Origins of the Concept
• The Five Domains of EQ
• The Ability-Based Model
• Characteristics of Emotional Intelligence
• How to Improve Your Emotional Intelligence

Emotional Intelligence and Self-Awareness and Self-Management

• Characteristics of High EQ
• EQ and the Characteristics of a High vs. Low EQ
• What to Do With Your Emotions
• EQ Can Be Developed
• Emotion Coaching
• EQ Competencies That Correlate to Workplace Success
• Tips for Being Assertive
• Johari Window for Increased EQ

Emotional Intelligence and Inter-Personal Relationships

• Comparison of Sympathy With Empathy
• Practical Empathetic Communication
• Empathy Versus Sympathy Versus Pity
• How Is EQ Different from Personality?
• Managing Anger in Yourself and Others
• How to Calm Down Angry People?
• Coping With Confrontation
• The Seven Habits of Highly Effective People®

Case Studies

• Emotional Intelligence (EQ)
• Emotional Intelligence for Change at Sheraton Studio City
• The Business Case for Emotional Intelligence
• IQ or EQ?
• How the U.S. Air Force Improved Recruiting 3 Fold Using EQ Assessments
• Emotional Competence and Leadership Excellence At Johnson & Johnson: The Emotional Intelligence and Leadership Study
• The Importance of Emotional Intelligence in the Workplace: Why It Matters More Than Personality

Transactional Analysis as a Basis for Emotional Intelligence

• Transactional Analysis
• Roots of Transactional Analysis
• Transactional Analysis Philosophy
• Philosophy of TA

Self-Assessment Exercises: EQ Self-Assessment

• Emotional Intelligence Self-Assessment – Dr. Dawie Smit
• Self-reflection – Assertiveness Questionnaire
• Assertiveness and Responsiveness Self-Assessment

Duration: 2 days

Module 3: Successful Strategy Execution

The Concept of Strategic Planning

• What Is Strategic Planning and Management
• The Importance and Benefits of Strategic Management
• The Strategic Management Process
• Elements of the Strategic Planning Process
• Why Strategic Planning Fails

Organisational Structure

• Understanding Different Organisational Structures
• Organisational Structure Types

Understanding the Role Leadership Plays in Executing Strategy

• What Are the Qualities of a Strategic Leader?
• Strategic Leadership Styles
• Strategic Differences between Management and Leadership
• The RACI Principle of Delegation, Role Division and Work Sharing

Different Strategic Approaches

• Short-Term Strategies
• Long-Term Strategies
• Functional Strategies

Vision and Mission Statements

• Develop a Strategic Vision
• Develop a Strategic Mission
• Develop Values and Culture Including Good to Great
• Develop a Values Checklist
• Goal Setting and Executing

Internal and External Environment Analysis

• Definition of SWOT
• How to Do A SWOT Analysis
• Translating SWOT Issues into Actions

Strategic Measurement and Implementation

• How to Measure Whether Your Strategy is Effective
• Strategy Realisation Essential Elements
• How Effective Is Your Strategy Realisation
• Strategy Implementation
• Balanced Scorecard Approach
• Key Performance Indicators
• Michael Porter’s Five Forces Analysis

Strategic Communication Tips

• Communicating Important Decisions
• Give Great Presentations

How to Sell Your Strategy

• Stakeholder Management Tips

Duration: 2 Days

Module 4: Effective Communication and Negotiation skills

Effective Communication

• What Is Effective Communication?
• The Communication Process
• Types of Communication
• Non-verbal Behaviours for Effective Communication
• Barriers to Communication
• Active Listening
• Feedback
• How To Have a Difficult Conversation
• E-Mail Etiquette Rules

Dealing With Stakeholders Effectively and Positively

• Stakeholder Interview Tips
• Crisis Communication
• Positioning
• Practicing Tough Questions
• Speaker Presentations
• Handling Media Interviews

Presentation and Negotiation Skills

• 10 Step Action Plan for Personal Impact
• 10 Ways to Give Great Presentations
• Top Presentation Tips
• Overview of the Negotiation Process
• Top 10 Negotiation Tips
• Communication Tips

Case Studies

• Kill the Staff Newsletter
• The Heart of Leadership Communication
• Devising a Communication Plan
• Engaging With Stakeholders
• Using Effective Communications to Create Direction

Duration: 2 Days

Module 5: Change and Diversity Management

Introduction to Change Management

• What Is Change?
• Change Management
• Levels of Change
• Types of Change
• When and What Needs to Change?
• How to Prepare Your Company and Stakeholders for Change
• Change Management Toolkit

Implementing the Change

• Managing Change in the Workplace
• Four Important Considerations When Leading Change
• Managing the Emotions around Change
• How Does Change Affect Me?
• Understanding the Change Curve
• Strategies for Managing Change
• Managing Resistance to Change
• Have Clear Expectations

Communicating the Change

• Communicating Important Decisions
• Change Communications Checklist
• Communications ‘Do’s’
• Communication ‘Don’ts’

Anchor Your Change to the Company Culture

• Company Culture
• Characteristics of Healthy Organisational Cultures
• Align the Company Culture

Understanding and Managing Diversity

• An Introduction to the Concept of Diversity
• Diversity Leads to Better Companies
• Managing Diversity
• Diversity Management Process and Skills Required
• Employment Issues
• How Well Do You Manage Diversity in Your Unit?

Case Studies

• Developing the Skills for Managing Change
• Case Study of Conflict Resolution: Nelson Mandela

Duration: 2 Days

Module 6: Coaching and Mentoring

The Principles of Coaching and Mentoring Clarified

• What Is Coaching and Mentoring
• The Coaching Methodology
• The Coaching Checklist
• When Is Coaching and Mentoring Needed
• What Are the Common Things Coaches and Mentors Are Expected To Do
• Benefits of Coaching and Mentoring
• Coaching and Mentoring Do’s And Don’ts

How to Create Rapport as a Mentor and Coach

• How to Communicate Like a Coach and Mentor - Coaching Structure and Jargon
• What Questions to Ask and How Coaching and Mentoring Conversations Look
• How to Speak Like a Coach - The 7 Coaching Principles/Tools

 How to Measure the Coaching and Mentoring Intervention

• Goal Setting
• Strategy
• Actions
• Generating Insights and Learnings
• Challenges/Problems
• Roadblocks
• How to Align Individual Values with Company Values as a Tool for Direction and Focus
• How to Improve the Decision Making Process
• How to Implement Successful Performance Appraisals

A Coaching Toolkit

Duration: 2 Days