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Change and Diversity Management Training

Leaders are strategic change agents and this Change and Diversity Management training course will provide leadership with fresh insight into the change process, how change affects the business and its internal and external stakeholders. It will provide leadership with updated skills to enable them to communicate and implement change in their business in an effective, positive manner.

In business and in life, change is the one constant. Darwin said, “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change”. Make yourself, your team and your business fit for change, flexible, creative, innovative and directed towards a common vision.

In addition building an inclusive diverse environment that celebrates and leverages the talents of all employees is more than a good idea—it is a business imperative. Diversity is a fact of business in South Africa and giving leaders the understanding, skills and tools to deal with diversity in a productive, positive manner is critically important in today’s business world.

The course will address frequently asked questions such as:

  • When and what needs to change?
  • What are the signs that change is needed?
  • How can I manage myself and others through change?
  • How can I Anchor Any Changes to Your Company Culture, Vision and Values
  • How to Use Communication to Manage Change Effectively
  • How to handle resistance and fear from our employees
  • How to understand and manage diversity

Shift your perspective

NQF Level 5

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training Outline

 Understanding and Managing Change

  • Understanding the Different Types of Change
  • When and What Needs to Change?
  • Preparing Yourself, Your Company and All Your Stakeholders for Change
  • Change Management Activities and Toolkit

Implementing the Change

  • How to Recruit Powerful Change Leaders
  • Dealing with the Emotions Around Change
  • Handling Resistance and Fear from Your Employees
  • Making Positive Changes to Your Business
  • The Change Process and How to Manage Your Company Throughout

Communicating the Change

  • What is Effective Communication?
  • Types of Communication
  • Overcome Barriers to Communication
  • How to Employ Active Listening
  • How to Give Effective Feedback
  • How to Have A Difficult Conversation
  • How to Communicate Important Decisions
  • How to Use Communication to Manage Change Effectively
  • How to Communicate the Vision
  • How to Remove Obstacles
  • Create Short-Term Wins
  • How to Build on the Change
  • Building a Team That is Fit for Change

Anchor Your Change to the Company Culture

  • What is a Company Culture
  • How to Communicate Your Vision and Values
  • How to Teach the Team to Live Your Vision and Values
  • How to Establish, Build, Communicate and Integrate Your Company Culture and Values into Day to Day Productive Behaviour
  • How to Anchor Any Changes to Your Company Culture, Vision and Values

Understanding and Managing Diversity

Preamble to the Employment Equity Act

An introduction to the concept of diversity

  • Equal Employment Opportunty
  • Expressions and Values

Benefits of a diverse workplace

  • Why is having a diverse workforce a benefit?
  • How can companies use this benefit in the marketplace?

A World Diversified

Challenges of Diversity in the Workplace

  • How to Identify the Challenges
  • How to Manage the Challenges to Avoid Conflict and Loss of Productivity

Required Tools for Managing Diversity

Diversity Management Skills and Tools

  • What Management Style is Required to Manage Diversity

Employment Issues

How Well Do You Manage Diversity in Your Unit or Department? (Self-Assessment Questionnaire)

Case Studies

  • An Outline on Management Workforce Diversity by the President of the BMF
  • Sasol SA – A Case Study of Diversity Management in Action
  • Developing the Skills for Managing Change






Additional Info

  • Course Duration: 2 Days
  • Includes:
    Comprehensive manual
    Framed certificate of attendance
    Notepad & Pen
    Superior training venue with delicious lunch, teas and refreshments
  • In-house Training: Contact Us