Training and Motivational Experts

Crisis Management Training

This interactive training course looks at how to manage and communicate during a period of crisis.

"When written in Chinese, the word “crisis” is composed of two characters. One represents danger and the other represents opportunity." - John F. Kennedy

The course will address frequently asked questions such as:

  • How can I prepare for tough questions?
  • How to handle media interviews
  • How to manage a social media crisis
  • What can we do to manage our reputation in a crisis?
  • What are the 10 Rules of Crisis Management?

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training Outline


Media Interview Tips

Stakeholder interview tips

Handling Media Interviews

Reputation management in a crisis

Crisis media event planning & management

Crisis media interview skills

Practicing Tough Questions

10 Rules of Crisis Management

Should the CEO be the spokesperson?

The new threat - Social Media

How to Manage a Social Media Crisis

Your crisis potentially stays on the Internet

Face the Facebook threaded replies

Additional Info

  • Course Duration: 2 Days
  • Includes:
    Comprehensive manual
    Framed certificate of attendance
    Notepad & Pen
    Superior training venue with delicious lunch, teas and refreshments
  • In-house Training: Contact Us