Training and Motivational Experts

Email Etiquette Training

In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.

Email is used for more than 80% of our business communication and yet this is not a taught skill. This often leads to employees doing what they think is the right way, and often doing what others are doing because they think it is the correct way of doing it. Fact is, this should be an area of focus for your organization as it directly impacts on your organizational image and brand.

If your employees are still using phrases like, ‘Please find attached’ or, ‘Document attached for your perusal’ and salutations like Kind, Warm, or Best Regards, then they definitely need to attend this course.

The course will address frequently asked questions such as:

  • How do I structure an email?
  • What are the legal implications of emails?
  • How can I use email as an effective business tool?
  • What is Netiquette?

Who should attend?

  • All Office Professionals.

This one day workshop will cover:

  • Mechanics of email writing (grammar, spelling, layout, and punctuation)
  • Style of email writing (the way we use words and sentence construction)
  • Tone of email writing (the overall impression that the words and sentences create)
  • The do’s and don’ts of email writing
  • Understand the concept of 'netiquette'
  • Master the inbox using some core principles and email functions
  • Forward-To-CC-BCC
  • Reply to All function
  • High Importance vs Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays
  • Legal implications of emails
  • Internationally accepted principles of Email Etiquette
  • How to avoid flaming.
  • Sending Attachments with Care

Additional Info

  • Course Duration: 1 Day
  • Includes:
    Comprehensive manual
    Framed certificate of attendance
    Notepad & Pen
    Superior training venue with delicious lunch, teas and refreshments
  • In-house Training: Contact Us