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Training and Motivational Experts

The Frontline Receptionist Skills Training Program

The Frontline Receptionist Skills training course will provide these important staff members with the knowledge and practical skills they need to add value to your brand experience with customers and staff members.

Receptionists and frontline staff everywhere are a vital part of the office environment, helping to keep day-to-day operations running smoothly. In addition they are often the first point of contact your clients have with your organisation, providing a moment of truth that can be critical in establishing a positive, professional impression of your brand.

The course will address frequently asked questions such as:

  • What skills should I have to be a great receptionist?
  • How do I deal with difficult customers professionally on the telephone?
  • How should I receive, greet and treat visitors?
  • How to multitask and remain organized?
  • How can I present myself and my company well?

Who should attend?

  • Receptionists
  • Frontline staff

Training Outline

  • List of Core Receptionist Skills
  • How to be great receptionist
  • How to present yourself well
  • How to Receive, Greet and Treat Visitors 
  • The 11 Essential Rules of Phone Etiquette
  • Customer Service Phone Etiquette
  • How to organize Meetings
  • How to monitor and maintain security
  • Tips for a clean, neat reception area

 

Additional Info

  • Course Duration: 1 Day
  • Includes:
    Comprehensive manual
    Framed certificate of attendance
    Notepad & Pen
    Superior training venue with delicious lunch, teas and refreshments
  • In-house Training: Contact Us