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Is Your Staff Ready for 2021? Future Skills for 2021 to Invest in

At the beginning of 2020, a lot of companies did not realise just how much can be done remotely. They did not grasp how far technology could assist us in doing business. Among all the things we have learned during 2020 and the pandemic, one thing is for certain; the Fourth Industrial Revolution has arrived and is here to stay. Is your business ready? Can you confidently say that your employees have all the future skills they need to tackle 2021 by the horns?

The World Economic Forum aka WEForum predicts disruptive changes to business models which will have, “profound impact on the employment landscape over the coming years.” Changes always come with great promise, just be prepared for it by having the right skills in place.

They listed the below mentioned topics as some of the top skills for the future. To create a better understanding of these skills, The Mindspa Institute categorised relevant courses underneath each topic that will help upskill your employees for the future:

·       Artificial Intelligence

Leadership in the Fourth Industrial Revolution (4IR)

The Fourth Industrial Revolution (4IR) is characterized by a fusion of technologies that is blurring the lines between the physical, digital and biological spheres, collectively referred to as cyber-physical systems. 4IR is an unstoppable force that will have a huge impact in the way we live and work. At The Mindspa Institute we created a one day workshop to explain 4IR and how to use it as a Management tool in your Organisation.

·       Creativity & Collaboration

Creative Thinking

“Imagination is more important than knowledge. Knowledge is limited. Imagination encircles the world.” – Albert Einstein. Creative thinking skills are important to master in many professions and workplaces because it is the ability to create or formulate new things and ideas which can be any concept, any method, any solution, or even any gadget. This workshop will enable delegates to embrace the fact that creative thinking is about “thinking outside the box” and coming up with solutions to problems.

Collaboration in the workplace

“Collaboration allows us to know more than we are capable of knowing by ourselves.” – Paul Solarz. Collaboration in the workplace is when two or more people (often groups) work together through idea sharing and thinking to accomplish a common goal. It is simply teamwork taken to a higher level. This workshop will explore all aspects of collaboration and give practical tools and tips to increase collaboration in your teams.

·       Complex Problem Solving

“Again and again, the impossible decision is solved when we see that the problem is only a tough decision waiting to be made.” Dr. Robert Schuller. During this interactive workshop frequently asked questions such as how to make good decisions; what the fundamentals of problem solving are; and are we solving the right problems, are discussed.


“Comparing like with like, organisations that introduce workplace innovation practices systematically gain 20-60% improvements across a wide range of business indicators, from productivity to employee health, engagement and well-being.” The workshop outline covers issues like why innovation is important especially in the workplace; ways to promote innovation at work; how to unpack knowledge and create a climate for innovative thinking etc.

•      Cognitive Flexibility


“Be positive, be strong and be resourceful. The world really is what you make of it.” Bear Grylls. The definition of resourcefulness is the ability to find quick and clever ways to overcome difficulties. Being resourceful is extremely important to making progress in life. Many like to complain and find fault rather than being resourceful with what they have. This workshop will inspire you to be resourceful with what you have where you are so that you can take your life to where you want it to be.

Become fit for change

In business and in life, change is the one constant. Darwin said “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change”. Make yourself, your team and your business fit for change, flexible, creative, innovative and directed towards a common vision. During this course you will learn what the change process cycle is; how to effectively manage not only yourself, but others through the change cycle in a positive and productive manner; as well as how to deal with sudden change and be flexible towards change.

Continuous Improvement as a Business Imperative

Francis Bacon said: ‘He who will not invent new remedies must face new evils for time is the greatest innovator.’ Many companies have innovation as one of their core values and the question of managing change and continuous improvement remains a key business issue in South Africa and the world. This presentation focuses on the issue of continuous improvement, what it is and how to manage it in your business, as well as how to manage, implement and importantly communicate change effectively. The course is practical, motivational and enjoyable and will also include a demonstration of the value of a paradigm shift to enable the audience to look at their business in a new light.


Mahatma Gandhi said: “As human beings, our greatness lies not so much in being able to remake the world – that is the myth of the atomic age – as in being able to remake ourselves.” This workshop will inspire and motivate delegates to continue to develop their capabilities and grow their potential through taking the rights steps to better themselves. Delegates will explore what self-development is; and the easy ways how to grow yourself every day. It will explore the 7 senses of self-development, discuss Maslow’s self-actualising characteristics as well as explain how to use the 7 habits of Highly Effective People.

Create Emotional Wellness

“Stress is the trash of modern life – we all generate it but if you don’t dispose of it properly, it will pile up and overtake your life” said Danzae Pace. This is even truer in 2020. Our Emotional Wellness has been placed at risk because we have all had to cope with increased stress. This 4 hour powerful, inspiring workshop will help all of us to take a moment to re-evaluate ourselves and our situations, give us coping mechanisms and help us to take the first steps towards creating wellness even in these uncertain times. The facilitator will not only cover effective wellness practices, but will also discuss the causes of stress; why stress is both harmful and helpful; the symptoms of stress; stress versus burnout; how to overcome burnout to name but a few.

Employee Engagement Workshop

Simon Sinek said “When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” After this powerful 4 hour workshop your management team, team leaders and supervisors will be equipped with the knowledge and understanding to enable them to manage and improve Employee Engagement within your organization. They will understand why measuring and improving employee engagement is critical to business performance. They will understand what employee engagement should not be and they will realise that employee engagement is a management imperative and not merely a feel-good HR tool. This workshop will help them recognise how to improve employee engagement as a vital component of customer service. It will teach them techniques and tools to practically implement employee engagement and so much more.

Erroneous Zones

Life is for Living! That is the central message of the book ‘Your Erroneous Zones by author Dr Wayne W. Dyer. This presentation will summarise the message of how we can all start to do what we want to do. We are all too often plagued by guilt and worry and find ourselves falling unwittingly into the same old sins – our erroneous zones. This presentation will reveal how you can take charge of yourself and become truly self-reliant. It will deal with the steps we have to take to break away from a wrong relationship, a wrong job, a wrong environment and re-examine ourselves and our true desires.

Commit. Grow. Build.

“Our research continues to show a well-substantiated relationship exists between employee engagement – the extent to which employees are committed, believe in the values of the company, feel pride in working for their employer, and are motivated to go the extra mile – and business results.” – ISR Global Research Director Patrick Kulesa. This workshop presentation is aimed at all levels of employees. The workshop will engage, entertain and motivate your team and will give them practical tools to enable them to increase their sense of belonging and levels of productivity and motivation. Richard Branson said: “Learn to look after your staff first and the rest will follow.”

•      Emotional Intelligence

Be SMART with People.

The acronym SMART stands for Strategic Meaningful Assertive Results-orientated Techniques for dealing with all people. This fun, practical workshop explores all aspects related to effective and emotionally intelligent management of people at all levels of your business and personal life. It will equip delegates with the knowledge and practical skills to manage difficult people, difficult conversations and conflict. It will explain the principles of effective inter-personal communication and how to understand behaviour in order to modify it. This workshop will be beneficial for everyone who has wanted to handle bosses, spouses, children, in-laws or employees in a more effective manner.

Emotional Intelligence

This 2 day training course looks at how the fundamentals of Emotional Intelligence (EQ) will improve your inter-personal relationships, communication skills and increase your professional and personal success. EQ, more than IQ, determines professional and personal growth and success. EQ can be developed to increase your skills in being organised, effective, focused and positively motivated. It is a fun, practical workshop which explores all aspects related to effective and emotionally intelligent management of people at all levels of your business and personal life. It will equip delegates from middle management, supervisors, team leaders etc. to become self-aware. It will cover in-depth self-management; EQ in inter-personal relationships; effective communication skills etc. The course will present self-assessment exercises and do transactional analysis with the delegates. Various case studies also form part of the training.

Enhance your Emotional Intelligence

As previously mentioned, EQ more than IQ, determines professional and personal growth and success. The fundamentals of EQ will improve your inter-personal relationships, communication skills, conflict and anger management. This course teaches delegates what EQ is and how you can improve your own levels of EQ in order to improve your interpersonal relationships, deal with conflict and anger and communicate in an emotionally intelligent way. The training also offers tips on how EQ can help you deal with stress and improve life at both work and home.

•      Service Orientation

Professional Etiquette

“Etiquette means behaving yourself a little better than is absolutely essential”, said Will Cuppy. During this Professional Etiquette workshop delegates will learn the hidden value – and priceless potential – of image, etiquette and protocol and how it can make a difference to their career success and your business.

Time Management

This enjoyable, practical workshop will equip delegates with an understanding of how to manage themselves better in order to manage their priorities. Being in control of our time and achieving our goals lessens our stress and creates necessary balance. Among a vast range of things, various benefits of time management, time management tips, time management mistakes, mastering priorities, basic principles and practical implementation will be discussed during this training session.

Happy Employees. Healthy Bottomline.

The key to workplace happiness is the extent to which employers and employees engage with each other and have open and meaningful inter-personal relationships leading to growth and innovation. This presentation will engage, motivate and assist employers with practical tips and tools to engage and retain a happy workforce. This interesting workshop will further help delegates identify the vital ingredients for employee engagement. Among other things this workshop will look at the positive impact of happy employees on an organization; adopt some simple techniques to increase workplace happiness; top things bosses can give employees; attitude versus skills; how to minimize the impact of negative people and how to develop an armoury of behavioural interview questions to gauge motivation and mindset.

A Winning Sales Mindset

The Winning Sales Mindset training course highlights the emotional, psychological and vibrational skills that enable a salesperson to attract sales effortlessly and navigate the sales landscape with ease. Most sales courses focus on the sales process but A WINNING SALES MINDSET has a unique value offering. The facilitator offers the participants a safe space to identify their stumbling blocks and practice techniques to overcome them.

Customer Intelligence Training

The Customer Intelligence training course equips you with the tools and skills to enhance your own Emotional Intelligence as well as that of your fellow team members improve your inter-personal skills, communication skills and enable you to deal with conflict in an effective manner. It will equip you with tools to manage yourself and your team in an emotionally intelligent manner. Customer Service is not a department, but an attitude. Customer service is the ability to provide a service or product in the way that it has been promised and then aiming to exceed the customer’s expectations. The course will also focus on internal customer care and getting your organization and team to work together.

How can you upskill yourself and your employees?

Regardless of the type of industry you are in, our lives and the way we do business and work literally changed overnight. The best way to know exactly what is needed to survive in business is to stay as up to date with the latest skills and continuously develop your staff. The courses listed above are relevant, updated regularly and presented by highly knowledgeable facilitators who upskill your staff through interactive, fun, and engaging workshops or training programmes.