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Professional Office Administration

Training and Development

The Professional Office Administration training course is aimed at all office administrators within an organization. The content covers all aspects of importance to this very important role and will give delegates not only the information they require to continuously improve their office administration performance and the value they bring to their organisation, but also practical tools and tips that they can implement as soon as they get back to their workplace.

The course will address frequently asked questions such as:

  • What Does It Mean To Be an Office Administrator?
  • How Does My Role Add Value to the Organisation?
  • What are the critical success factors in my role as Office Administrator?
  • How can I improve my business communication?
  • How to manage projects and suppliers?
  • How to build relationships with Colleagues, Customers and Suppliers?

Add value and make an impact in the workplace

NQF Level 4

Professional Office Administration

Who should attend?

  • Office Managers/ Administrators
  • Project Assistants
  • Administrative Assistants

Office Administration Training Outline

Your Role and Impact In The Organisation – How To Ensure You Understand Your Job Requirements and Identify Areas Where You Can Add Value

  • Understand the Importance of Your Role in the Organisation
  • What Does It Mean To Be an Office Administrator?
  • How Does My Role Add Value to the Organisation?
  • Practically Workshop With The Delegates How To Include And Use The Vision, Mission And Values Of The Organisation In Their Daily Functions.
  • Define Areas of Responsibility and Accountability
  • Determine the Critical Success Factors to Fulfil Your Roles

Effective Business Communication

  • Defining Professional Communication Strategies
  • Understanding and Using the Powerful Theory of Transactional Analysis to Be Smart With People
  • Barriers to Effective Business Communication
  • Body Language for Effective Business Communication
  • Communication Incorporating Ethics and Values of the Organisation
  • Understanding Reporting Levels And Lines Of Authority Through Defining Responsibility, Accountability, Delegation And Consulting (RACI)
  • Active Listening Skills Defined and Practised
  • Introduction to Modern Business Writing Skills
  • Understand Your Audience and Your Reason for Writing
  • How to Stress Benefits Not Features
  • How to Begin and End Business Writing
  • The Magic of 5 W’s And 1 H
  • Understand and Implement Proper E-Mail Etiquette
  • Electronic Etiquette Tips
  • Basic Report Writing Techniques

(Delegates Will Be Requested To Bring Copies Of Recent E-Mails, Business Reports And Letters To The Training Session For These To Be Discussed, Evaluated And If Needed Improved Upon Based On The Learnings From This Session)

Managing Projects and Suppliers

  • What Is a Project?
  • Why Is Project Management Important for Office Administrators
  • Understanding the Nature of Projects
  • Project Management and Administration Competencies
  • Using Critical Thinking for Problem Identification and Problem Solving
  • Obstacles to Successful Projects and How to Overcome Them
  • Effective Negotiation Tips to Deal with Suppliers
  • How to Manage Office Documentation Efficiently

Organisational Skills and Time Management

  • How to Manage the Modern Office
  • Effective Workstation Management to Increase Personal Efficiency
  • Basic Principles of Time Management
  • Benefits of Time Management
  • Analyse Your Time Wasters
  • Implementing Processes, Habits and Systems to Manage Your Time and Optimise Your Effectiveness Including Managing a “To-Do” List
  • Understanding the Difference between Effective, Efficient and Perfect
  • Barriers to Effective Time Management and How to Overcome Them
  • Using the Johari Window Principles to Manage Yourself and Others
  • Learn How to Prioritise
  • Learn How to Delegate and Say “No”

Building Relationship with Colleagues, Customers and Suppliers

  • Practical Confidence and Assertiveness Skills to Deal with Difficult Situations
  • How to Work For More Than One Person
  • Steps to Have a Successful Difficult Conversation
  • Conflict Management, How To Recognise and Deal Positively With Conflict
  • How to Manage an Angry Client
  • The Dynamics of Cultural Diversity
  • Dealing with Change and Transformation
  • Managing Stress and Energy to Ensure Balance
  • Breaking Old Patterns and Developing New Mind-Sets Using the Principles of the 7 Habits of Highly Effective People ©
  • Dress for Success

Self-Assessment Exercises


Additional Information

Course Duration: 2 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information