This training programme has been designed for all employees operating in South African businesses today who are required to deal with office administration, internal and external clients, organising, planning and assisting.
The programme consists of 6 Modules of one full day training per module that covers all aspects of importance to this very important role and will give delegates not only the information they require to continuously improve their performance and the value they bring to their organisation, but also practical tools and tips that they can implement as soon as they get back to their workplace.
All delegates will receive a comprehensive manual, notebook and pen per module and a framed certificate of attendance at the conclusion of the programme.
How to stay calm and rational when faced with an angry or difficult customer using the skills and techniques learned from the first session.
Course Duration: 11 Days
Presented : In-house and online