Performance Management

Training Outline

Session 1- First part of the day

• Why is performance management critical to business success?
• The basic elements of performance management
• How to set performance objectives and goals that align with your strategy
• Understanding Key Performance Areas (KPA’s) and Key Performance Indicators (KPI’s) in conjunction with the employee’s job description
• Managing poor performance
  • What Are Some of the Main Differences between Traditional and High Performance Organizations?
  • Recognize the early signs of poor performance, negative attitude or burn-out problems
  • How to deal with personal problems brought to work
• Motivating your team
  • Understand the power of motivation
  • Top 5 High Performance Employee Motivation Techniques
  • Effective ways to reward employees
• The Performance Review Process
  • How to prepare yourself and the employee
  • How to conduct a successful employee performance review
  • How to listen actively and give proper feedback
  • How to address poor performance and have that difficult conversation

Session 2 – Second part of the day

Practical Workshop

During this session the facilitator will lead the delegates through their company’s specific Performance Management Process. This will be a workshop approach where each delegate will be given the opportunity to follow the process, draw up a personal development plan, complete the documentation and role play various difficult scenario’s.