010 110 0227
Mon - Fri 09:00-17:00

Personal Assistant Masterclass


The Personal Assistant Masterclass training course is designed to enhance and improve the secretarial, administrative and people skills for secretaries.

The shift from the clichéd ―secretary of old, to the modern concept of ―”inner core assistant”, brings a level of job satisfaction and personal fulfilment the profession‘s trail-blazers could not have imagined.

The course will address frequently asked questions such as:

  • What is an inner core assistant?
  • What can set me apart in my role as a Personal Assistant?
  • How can I best support my manager as Personal Assistant?
  • How can I improve my EQ, communication Skills and be more assertive in my role?
  • How to organise my manager’s diary?
  • How can I become pro-active as an inner core assistant?

What is an inner core assistant?

Inner core assistants are responsible for coordinating and managing office administrative duties while offering an extensive level of professional support to executive managers. They need to anticipate their managers‘ need and assist them to optimise their time. They are relied on to ensure that work is handled efficiently and without the need for constant or direct supervision.

The administrative secretary must regularly exercise independent judgment and action, including making frequent decisions in line with delegated responsibilities from assigned supervisor. As such they must be effective and efficient in their time management and their people skills.

Personal Assistant training by the Mindspa Institute

Who should attend?

  • Personal Assistants
  • Executive Assistants
  • Secretaries
  • Project Assistants
  • Administrative Assistants

Training Outline

Module 1: Introduction to being an inner core assistant

Module 2: Mastering the basics

  • Overview of key competencies of the inner core assistant
  • What sets you apart?
  • What is your USP?
  • Personal Branding and Selling

Module 3: The International Standard in Business Environment – KEY business concepts

  • Managing Process not People
  • Manage vs. Lead
  • The Toxic Boss Syndrome
  • The Queen Bee Syndrome
  • How to deal with different Management Styles
  • Micro vs Macro Management

Module 4: Mastering your Manager‘s Diary

  • Using a Note Book
  • Using a Diary
  • Using a To Do List
  • The Grid of Urgency

Module 5: Manager Support

  • Administration Support
  • List of Priorities
  • Logistical Support
  • Travel, Accommodation and Meeting arrangements

Module 6: Understanding and Managing Office Technology

  • 21st Century Communication Applications
  • Organisational Policies regarding Social Media as a tool for communication

Module 7: Meeting Preparation and Co-ordination

Module 8: Effective Office Communication

  • Emotional Intelligence
  • Assertiveness Skills
  • Listening Skills

Module 9: Perfecting the Art of Organising & Proactive Problem Solving

Module 10: Task and Project Management


Additional Information

Course Duration: 3 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information