Personal Assistant Masterclass

The Personal Assistant Masterclass training course is designed to enhance and improve the secretarial, administrative and people skills for secretaries.

The shift from the clichéd ―secretary of old, to the modern concept of ―”inner core assistant”, brings a level of job satisfaction and personal fulfilment the profession‘s trail-blazers could not have imagined.

The course will address frequently asked questions such as:

• What is an inner core assistant?
• What can set me apart in my role as a Personal Assistant?
• How can I best support my manager as Personal Assistant?
• How can I improve my EQ, communication Skills and be more assertive in my role?
• How to organise my manager’s diary?
• How can I become pro-active as an inner core assistant?

What is an inner core assistant?

Inner core assistants are responsible for coordinating and managing office administrative duties while offering an extensive level of professional support to executive managers. They need to anticipate their managers‘ need and assist them to optimise their time. They are relied on to ensure that work is handled efficiently and without the need for constant or direct supervision.

The administrative secretary must regularly exercise independent judgment and action, including making frequent decisions in line with delegated responsibilities from assigned supervisor. As such they must be effective and efficient in their time management and their people skills.