Stakeholder Engagement – 5 Building Blocks

Training Outline

Building Block 1: Identifying, Influencing and Connecting Skills

• Stakeholder Engagement
• What’s a stakeholder?
• The importance of stakeholder identification
• The two types of stakeholders
• What is stakeholder mapping?
• Four benefits of stakeholder mapping
• Four steps to building a stakeholder map
• The importance of stakeholder engagement
• What do stakeholders need from us?
• Project Aristotle’s Key Characteristics of High-Performing Teams and what we can learn and use
• 7 ways to create psychological safety with your stakeholders
• Unpacking the two types of trust: Practical Trust and Emotional Trust
• How to use The Trust Equation to positively influence and connect with your stakeholders
• How to build trust with your stakeholders using Credibility, Intimacy and Self-Orientation

Building Block 2: Conflict Management

By effectively managing conflict amongst stakeholders, you can create a positive, productive atmosphere that encourages discussion and allows for building consensus that can lead to genuine agreement and commitment to group success.

• Let’s agree on when Is Conflict Needed?
• Types Of Managerial Actions That Cause Workplace Conflicts
• Key Managerial Actions / Structures To Minimise Conflicts
• Ways Different People Deal With Conflict
• What Factors Can Affect Our Conflict Modes?
• Conflict Is The Stuff Of Life

Building Block 3: Communicating with Impact

Say the right thing, at the right time, in the right way and listen actively and with intent. The ability to communicate effectively is a critical business skill to improve efficiency, productivity, and stakeholder wellness.

• Key Facts About the Way We Communicate
• How to Overcome Communication Barriers to Establish Trust and Rapport
• 5 Hazardous Attitudes to avoid
• How to Listen Actively and Give Constructive Feedback
• Listen to More than Words
• How to Have a Difficult Conversation with Stakeholders
• Communicating Criticism
• Communicating Important Decisions

Building Block 4: Negotiating Skills

Negotiating is the process by which two or more parties with different needs and goals work to find a mutually acceptable solution to an issue. Because negotiating is an inter-personal process, each negotiating situation is different, and influenced by each party’s skills, attitudes, and style. It is a process by which compromise, or agreement is reached while avoiding argument and dispute.

• What scares us about negotiating?
• What do we need to know about negotiation?
• How to approach the negotiation process and choose your personal style
• Negotiation Focus Points
• Top 10 Factors for Successful Negotiating Skills

Building Block 5: Relating, Collaborating and Persuading

The employees need to be able to use their specialist knowledge and make deliberate efforts to manage and influence stakeholders.

• Relating to our stakeholders
• Unpacking the Professional Service Behaviour required with our stakeholders
• How to clearly define objectives, scope and deliverables
• Unpacking the key deliverables in our stakeholder management
• Activate decision making and problem solving
• A 7 step systematic approach for making decisions
• Identifying problems – are you solving the right problems?
• How to facilitate a brainstorming session that gets great results
• How to be an effective persuader?
• Persuasion Checklist
• Categories of audiences and how to deal with each of them
• The Persuasion Pitfall
• Monitoring Personality Directions: Fine-Tune Your Persuasion Radar
• Structuring Winning Arguments
• Giving a Call to Action