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Stakeholder Engagement – 5 Building Blocks

Training and Development

“When trust is high, the dividend you receive is like a performance multiplier, elevating and improving every dimension of your organization and your life…. In a company, high trust materially improves communication, collaboration, execution, innovation, strategy, engagement, partnering, and relationships with all stakeholders.” Stephen Covey

‘Stakeholder engagement helps organizations to proactively consider the needs and desires of anyone who has a stake in their organization, which can foster connections, trust, confidence, and buy-in for your organization’s key initiatives. When done well, stakeholder engagement can mitigate potential risks and conflicts with stakeholder groups, including uncertainty, dissatisfaction, misalignment, disengagement, and resistance to change.” (Smestrategy.net)

This practical, impactful 2-day programme will give delegates a renewed understanding of who their stakeholders are, why having a positive, productive relationship is critical to business success and how to use the 5 Building Blocks to build a strong, sustainable, productive stakeholder engagement process.

The course will address frequently asked questions such as:

  • Who are our stakeholders and why are they important to us?
  • What do our stakeholders need from us?
  • How can we build trust with our stakeholders?
  • How can we improve our communication and conflict management?
  • How can we relate to, collaborative with and persuade our stakeholders?

NQF Level 4

Mindspa Stakeholder Engagement

Who should attend?

  • Any Level of Employee Who Deal Stakeholders
  • Employees Who are Required to Manage Stakeholder Relationships

Training Outline

Building Block 1: Identifying, Influencing and Connecting Skills

  • Stakeholder Engagement
  • What’s a stakeholder?
  • The importance of stakeholder identification
  • The two types of stakeholders
  • What is stakeholder mapping?
  • Four benefits of stakeholder mapping
  • Four steps to building a stakeholder map
  • The importance of stakeholder engagement
  • What do stakeholders need from us?
  • Project Aristotle’s Key Characteristics of High-Performing Teams and what we can learn and use
  • 7 ways to create psychological safety with your stakeholders
  • Unpacking the two types of trust: Practical Trust and Emotional Trust
  • How to use The Trust Equation to positively influence and connect with your stakeholders
  • How to build trust with your stakeholders using Credibility, Intimacy and Self-Orientation


Building Block 2: Conflict Management

By effectively managing conflict amongst stakeholders, you can create a positive, productive atmosphere that encourages discussion and allows for building consensus that can lead to genuine agreement and commitment to group success.

  • Let’s agree on when Is Conflict Needed?
  • Types Of Managerial Actions That Cause Workplace Conflicts
  • Key Managerial Actions / Structures To Minimise Conflicts
  • Ways Different People Deal With Conflict
  • What Factors Can Affect Our Conflict Modes?
  • Conflict Is The Stuff Of Life


Building Block 3: Communicating with Impact

Say the right thing, at the right time, in the right way and listen actively and with intent. The ability to communicate effectively is a critical business skill to improve efficiency, productivity, and stakeholder wellness.

  • Key Facts About the Way We Communicate
  • How to Overcome Communication Barriers to Establish Trust and Rapport
  • 5 Hazardous Attitudes to avoid
  • How to Listen Actively and Give Constructive Feedback
  • Listen to More than Words
  • How to Have a Difficult Conversation with Stakeholders
  • Communicating Criticism
  • Communicating Important Decisions


Building Block 4: Negotiating Skills

Negotiating is the process by which two or more parties with different needs and goals work to find a mutually acceptable solution to an issue. Because negotiating is an inter-personal process, each negotiating situation is different, and influenced by each party’s skills, attitudes, and style. It is a process by which compromise, or agreement is reached while avoiding argument and dispute.

  • What scares us about negotiating?
  • What do we need to know about negotiation?
  • How to approach the negotiation process and choose your personal style
  • Negotiation Focus Points
  • Top 10 Factors for Successful Negotiating Skills


Building Block 5: Relating, Collaborating and Persuading

The employees need to be able to use their specialist knowledge and make deliberate efforts to manage and influence stakeholders.

  • Relating to our stakeholders
  • Unpacking the Professional Service Behaviour required with our stakeholders
  • How to clearly define objectives, scope and deliverables
  • Unpacking the key deliverables in our stakeholder management
  • Activate decision making and problem solving
  • A 7 step systematic approach for making decisions
  • Identifying problems – are you solving the right problems?
  • How to facilitate a brainstorming session that gets great results
  • How to be an effective persuader?
  • Persuasion Checklist
  • Categories of audiences and how to deal with each of them
  • The Persuasion Pitfall
  • Monitoring Personality Directions: Fine-Tune Your Persuasion Radar
  • Structuring Winning Arguments
  • Giving a Call to Action

Additional Information

Course Duration: 2 Days

Presented : In-house and Online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information