Workplace Readiness

Training Outline

Introduction 

• Business Lessons – everything about work we did not learn at school or university
• Top Tips for best office behaviour

Understanding the importance of Vision, Mission and Values

Etiquette in the Office

• What Is Business Etiquette and Why Is It Important?
• Understanding the Importance of Perceptions and First Impressions
• How to Maintain a Professional Appearance
• How to Develop a Professional Greeting and Handshake
• How to Manage Your Workstation
• How to Behave in an Open Plan Office Set-Up
• How to Develop Positive, Professional Relationships with Your Co-Workers and Superiors
• 10 Things That Define a True Professional

Professional Conduct

• Professional E-Mail Etiquette
• Professional Meeting and Business Function Etiquette
• 15 Business Etiquette Rules Every Professional Needs to Know
• Appropriate Use of the Internet
• Handling Ethical Dilemmas
• Maintaining Loyalty and Confidentiality
• Handling Personal Issues in the Workplace
• Tips for Being Assertive Rather Than Aggressive
• How to Manage Your Time Professionally
• Beware the Pitfalls of engaging in Office Politics and Gossip

Communicating in the Workplace

• How to Listen Actively
• How to Understand and Use Appropriate Body Language
• How to Handle Difficult People
• How to Deal with Anger in Yourself and Others
• Top Tips for Effective Professional Verbal Communication

The Art of Self-Motivation

• Why should we motive ourselves?
• Why are we de-motivated?
• The Seven Habits of Highly Effective People