010 110 0227
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enquiries@themindspa.co.za
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Mon - Fri 09:00-17:00

Building Positive Workplace Relationships.

Training and Development

Building great work relationships is more than just getting along and regardless of the field you work in, having good relationships with your peers can have a direct impact on your professional success.  If no one gets along, it creates a poor team culture and a negative work experience for the team. Knowing how to build relationships is a valuable skill that enhances the work experience for everyone and leads to increased wellness and productivity.

Training Outline

  • Build Rapport
    • What is rapport?
    • Why is rapport important?
    • 6 tactics on how to build rapport.
    • 9 example phrases you can use to build rapport.
  • Build Trust
    • Trust has 2 critical components.
    • How to build Practical Trust
    • How to create Emotional Trust
  • Communicate Effectively
    • When is Communication effective?
    • What are the barriers to effective communication?
    • How important is body language?
    • What is effective body language?
    • How can I listen actively?
    • How do I successfully manage a difficult conversation?
    • How do I communicate critical decisions or information?
    • How do I give and receive feedback?
  • Conflict Resolution
    • What Is Conflict?
    • A Typical Escalation
    • Clarifying Confusion About Conflict
    • When Is Conflict Needed?
    • When is Conflict a problem
    • Types Of Managerial Actions That Cause Workplace Conflicts
    • Key Managerial Actions / Structures to Minimize Conflicts
    • How Do People Respond to Conflict? Fight Or Flight?
    • Ways People Deal with Conflict
    • What Factors Can Affect Our Conflict Modes?
    • Conflict Is the Stuff of Life
    • Creating An Individual Conflict Management Plan
    • 10 Steps to Long Term Conflict Management
  • Collaboration
    • Why collaboration in the workplace is important.
    • What improvements can you expect from collaboration?
    • Benefits of collaboration in the workplace
    • 6 critical areas of collaboration in the workplace
    • Tips to improve workplace collaboration.
    • Examples of how to build a collaborative team.

Additional Information

Course Duration: 1 Day

Presented : In-house and online

 

Includes:

  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information