Call Centre and Contact Centre Training and Development Don’t think about pursuing contacts anymore, but pursuing people. People have hopes, fears and dreams and more to them than just telephone numbers and e-mail addresses. This training will allow your call…

Customer Intelligence Training and Development The Customer Intelligence training course equips you with the tools and skills to enhance your own Emotional Intelligence as well as that of your fellow team members, improve your inter-personal skills, communication skills and enables you…

Email Etiquette Training and Development In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in place when using this very…

Frontline Receptionist Skills Training and Development The Frontline Receptionist training course will provide these important staff members with the knowledge and practical skills they need to add value to your brand experience with customers and staff members. Receptionists and frontline…

Hygiene, Cleaning and Disinfecting Training and Development Maintaining a professional level of hygiene and cleaning in our workplaces plays a critical role in the health, safety and well-being of our employees and enhances the overall image of our business to…

Meeting Management and Minute Taking Training and Development The Minute Writing and Meeting Management training workshop focusses on why meetings are an essential element of business communication and being able to organise, prepare for and take and distribute minutes efficiently is…

Personal Assistant Masterclass Training and Development A personal assistant plays a critical role in the smooth functioning of an organization. They are responsible for supporting high-level executives and managing their day-to-day activities. An executive assistant’s duties may include managing schedules,…

Professional Office Administration Training and Development The Professional Office Administration training course is aimed at all office administrators within an organization. The content covers all aspects of importance to this very important role and will give delegates not only the…

Professional Telephone and Voice Etiquette Training and Development The Professional Telephone Etiquette and Voice Etiquette training course focusses on modern telephone management skills and effective communication skills. “There is no accomplishment so easy to acquire as politeness, and none more profitable.”…