- Home
- Training
- Critical Soft Skills
-
- Human Capital Training
-
- Finance Training
- Sales Training
- Office Professionals
-
- Middle Management
-
-
- Chairing Business Meetings
- Change and Diversity Management
- Coaching and Mentoring skills
- Crisis Management
- Critical & Analytical Thinking
- Decision Making Training
- Delegation Skills
- Diversity, Inclusivity and Cultural Sensitivity Management
- Disability awareness and sensitivity training for Managers
- Empowered Women in the Workplace
-
- Effective Feedback That Leads to Positive Change
- Essential Business Skills for South African Women
- Ethical Conduct in a Business Environment
- Facilitation Skills
- Innovation and Creativity
- Leadership Training
- Leadership in the Fourth Industrial Revolution
- From Technical Expert to Organizational Leader
- Mini Management Development Programme
- Planning And Running An Effective Workshop
-
-
- Senior & Executive Management
- Long Terms Programmes
- Learnerships
- Critical Soft Skills
- Workshops
-
- Facilitators
- Blog
- Videos
- Podcast
Frontline Receptionist Skills
Training and Development
The Frontline Receptionist training course will provide these important staff members with the knowledge and practical skills they need to add value to your brand experience with customers and staff members.
Receptionists and frontline staff everywhere are a vital part of the office front desk environment, helping to keep day-to-day operations running smoothly. In addition they are often the first point of contact your clients have with your organisation, providing a moment of truth that can be critical in establishing a positive, professional impression of your brand.
The course will address frequently asked questions such as:
- What skills should I have to be a great receptionist?
- How do I deal with difficult customers professionally on the telephone?
- How should I receive, greet and treat visitors?
- How to multitask and remain organized?
- How can I present myself and my company well?
Who should attend?
- Receptionists
- Frontline staff
Outline
Training Outline
Receptionist skills
- How to be a great receptionist
- Easy problem-solving techniques
- How to organize Meetings
- How to monitor and maintain security
- Tips for a clean, neat reception area
Essential Communication Skills for Receptionists
- Essential Written skills
- Essential verbal communication skills
- How to present yourself well
- How to receive, greet and treat Visitors
- Telephone etiquette and powerful telephone tips
- Answering calls
- Making calls
- Do’s of good telephone etiquette
- Don’ts of good telephone etiquette
- Zero tolerance examples
Organisational Skills
- How to multi-task
- What is prioritization?
- How can I make it work for me?
- What to do when I report to more than one person?
- 11 Prioritization Strategies to Help You Arrange Your Tasks
- 4 Planning Models to help with Time Management and Prioritizing
Workload management
- What is workload management?
- Why is workload management important?
- The five-step guide to workload management
The importance of internal and external customer service
- What is excellent customer service?
- Customer service principles to deliver excellent customer service
- Do’s of customer service
Information
Additional Information
Course Duration: 1 Day
Presented : In-house and online
In-Person/In-House Training Includes:
- Comprehensive Manual
- Framed Certificate of Attendance
- Notepad & Pen
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report
On-line Training Includes:
- Comprehensive Manual
- Certificate of Attendance
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report