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Coaching and Mentoring skills
Training and Development
This training course will equip leaders with the tools to implement a mentoring and coaching approach to help unlock potential, reinforce strengths and counteract any negative behaviour, all with the aim of maximising the individual’s performance.
The concept and implementation of Mentoring and Coaching of individuals in business have grown significantly in recent years in South Africa as business recognises the increased value of retaining and growing star performers. Regular sessions keep individuals on track in terms of the values, vision and strategy of the business and assist in the development of people in organisations.
The course will address frequently asked questions such as:
- When is coaching and mentoring needed?
- What Are the Common Things Coaches and Mentors Are Expected To Do?
- Benefits of Coaching and Mentoring?
- What are the do’s and don’ts of coaching and mentoring?
- What does a Coaching Toolkit contain?
- How to Measure the Intervention?
NQF Level 5
Who should attend?
- Middle Management
- Supervisors
- Senior Management
- Executive Management
Outline
Training Outline
THE PRINCIPLES OF COACHING AND MENTORING CLARIFIED
- What Is Coaching and Mentoring?
- The Coaching Methodology
- The Coaching Checklist
- When Is Coaching and Mentoring Needed
- What Are the Common Things Coaches and Mentors Are Expected to Do?
- Benefits of Coaching and Mentoring
- Coaching and Mentoring Do’s and Don’ts
HOW TO CREATE RAPPORT AS A MENTOR AND COACH
- How to Communicate Like a Coach and Mentor – Coaching Structure and Jargon
- What Questions to Ask and How Coaching and Mentoring Conversations Look
- How to Speak Like a Coach – The 7 Coaching Principles/Tools
10 must-ask questions to supercharge your leadership
How to tie in“Dare to Care” into our coaching conversations
How to effectively communicate in a counselling session
- Key Positive Communication Skills in Counseling:
- How to Have a Difficult Conversation with Difficult People
- Barriers to Effective Counselling Communication
HOW TO MEASURE THE COACHING AND MENTORING INTERVENTION
- Goal Setting
- Strategy
- Actions
- Generating Insights and Learnings
- Challenges/Problems
- Roadblocks
- How to Align Individual Values With Company Values As a Tool for Direction and Focus
- How to Improve the Decision Making Process
- How to Implement Successful Performance Appraisals
A COACHING TOOLKIT
Powerful Questions to Ask When Coaching an Employee
- Questions to Set the Foundation
- Questions to Uncover Perspectives
- Reflective Questions
- Problem-Solving Questions
- Goal-Setting Questions
- Growth Questions
- Accountability Questions
- Empowerment Questions
REFERENCES AND RECOMMENDED FURTHER READING
Information
Additional Information
Course Duration: 2 Days
Presented : In-house and online
In-Person/In-House Training Includes:
- Comprehensive Manual
- Framed Certificate of Attendance
- Notepad & Pen
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report
On-line Training Includes:
- Comprehensive Manual
- Certificate of Attendance
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report