Emotional Intelligence

Training and Development

This training course looks at how the fundamentals of Emotional Intelligence (EQ) will improve your inter-personal relationships, communication skills and increase your professional and personal success.

EQ, more than IQ, determines professional and personal growth and success. EQ can be developed to increase your skills in being organised, effective, focused and positively motivated.

This fun, practical workshop explores all aspects related to effective and emotionally intelligent management of people at all levels of your business and personal life. It will equip delegates with the knowledge and practical skills to manage difficult people, difficult conversations and conflict. It will explain the principles of effective inter-personal communication and how to understand behaviour in order to modify it. This workshop will be beneficial for everyone who have wanted to handle bosses, spouses, children, in-laws or employees in a more effective manner.

The course will address frequently asked questions such as:

What is Emotional Intelligence?
Why does EQ matter?
How can I improve my Emotional Intelligence?
How can I be SMART with People
How can I improve my inter-personal relationships?
Why do I get along better with certain people?
How can I stop harming myself through my behaviour?

NQF Level 4

Who should attend?

All levels of employees who want to develop their EQ

Training Outline

What is EQ and Why Does It Matter?

What Is Emotional Intelligence?
Origins of the Concept
The Five Domains of EQ
The Ability-Based Model
Characteristics of Emotional Intelligence
How to Improve Your Emotional Intelligence
The increasing importance of High EQ in today’s workplace

Emotional Intelligence, Self-Awareness and Self-Management

EQ and the Characteristics of a High vs. Low EQ
How to be intelligent with your emotions
How to understand and use the Johari Window for Increased EQ

Emotional Intelligence and Inter-Personal Relationships

Comparison of Sympathy with Empathy
Practical Empathetic Communication
Managing Anger in Yourself and Others
How to Calm Down Angry People
Coping with Confrontation
The Seven Habits of Highly Effective People®

Emotionally Intelligent Communication Skills

What Is Communication
The Communication Process
Types of Communication
Non-Verbal Behaviours for Effective Communication
Barriers to Communication
Active Listening
Feedback
Steps to Provide Feedback in Difficult Conversations including Role-Plays

Be SMART with People using Transactional Analysis as a Communication Tool

SMART: Strategic Meaningful Assertive Results-orientated Techniques for dealing with all people

Understanding the principles of Transactional Analysis
Philosophy of TA
I am okay, You are okay – winning through solutions
Parent vs Child vs Adult behaviours including Role-Plays

Case Studies

Emotional Intelligence (EQ)
Emotional Intelligence for Change at Sheraton Studio City
The Business Case for Emotional Intelligence
IQ or EQ?
How the U.S. Air Force Improved Recruiting 3 Fold Using EQ Assessments
Emotional Competence and Leadership Excellence At Johnson & Johnson: The Emotional Intelligence and Leadership Study
The Importance of Emotional Intelligence in the Workplace: Why It Matters More Than Personality

Self-Assessment Exercises: EQ Self-Assessment

Emotional Intelligence Self-Assessment – Dr. Dawie Smit
Self-reflection – Assertiveness Questionnaire
Assertiveness and Responsiveness Self-Assessment

Additional Information

Course Duration: 2 Days

Presented : In-house and online

In-Person/In-House Training Includes:

Comprehensive Manual
Framed Certificate of Attendance
Notepad & Pen
Attendance Register
Delegate Feedback Form
Competency Test
Facilitator Feedback Report

On-line Training Includes:

Comprehensive Manual
Certificate of Attendance
Attendance Register
Delegate Feedback Form
Competency Test
Facilitator Feedback Report