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Crisis Management
Training and Development
This interactive crisis management training course looks at how to manage and communicate during a period of crisis.
“When written in Chinese, the word “crisis” is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy
The course will address frequently asked questions such as:
- How can I prepare for tough questions?
- How to handle media interviews
- How to manage a social media crisis
- What can we do to manage our reputation in a crisis?
- What are the 10 Rules of Crisis Management?
Who should attend?
- Middle management level employees
- Supervisors
- Team leaders
- Employees who have been earmarked for succession into management
Outline
Training Outline
Introduction
- Media Interview Tips
- Stakeholder interview tips
- Handling Media Interviews
- Reputation management in a crisis
- Crisis media event planning & management
- Crisis media interview skills
- Practicing Tough Questions
- 10 Rules of Crisis Management
- Should the CEO be the spokesperson?
- The new threat – Social Media
- How to Manage a Social Media Crisis
- Your crisis potentially stays on the Internet
- Face the Facebook threaded replies
Information
Additional Information
Course Duration: 2 Days
Presented : In-house and online
In-Person/In-House Training Includes:
- Comprehensive Manual
- Framed Certificate of Attendance
- Notepad & Pen
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report
On-line Training Includes:
- Comprehensive Manual
- Certificate of Attendance
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report