Workplace Readiness

Workshop Outline

Introduction

• Business Lessons – everything about work we did not learn at school or university
• Understanding the differences between School/ University and the Workplace
• Keep yourself motivated and goal orientated

CV writing skills

• What is a CV?
• How to write a professional CV
• What contact details should I provide?
• Formatting and guidelines on how to create a good CV

Interviewing Skills

• Mindset and Approach
• Top Interview Preparation Tips
• What questions should you prepare for

Personal Branding

• Understand yourself and define your personal vision, mission and values
• Personal SWOT Analysis
• How to turn your SWOT into Actions
• Key Strategic Questions to Build your Brand

Time Management

• Implications of Poor Time Management
• Basic Principles of Time Management
• 4 Planning Models for Time Management and Prioritising
• Identifying your own time wasters
• Advantages of Using a to Do List
• Time Management Tips
• 10 Common Time Management Mistakes

Work Ethics and Professional Conduct

• Professional meeting and business function etiquette
• Appropriate use of the Internet
• Handling ethical dilemmas
• Maintaining loyalty and confidentiality
• Handling personal issues in the workplace
• Beware the Pitfalls of engaging in Office Politics and Gossip
• Top Tips for Best Office Behaviour

Communication (Written & Oral)

• What is Effective, Productive Communication
• Key Facts About the Way We Communicate
• Understanding The Communication Process and Types
• Non-verbal Behaviours for Productive Communication
• How to Overcome Communication Barriers to Establish Trust and Rapport
• How to Listen Actively and Give Constructive Feedback
• Introduction to Effective Writing
• Understand Your Audience and Your Reason for Writing
• How to Begin and End Business Writing
• E-Mail Etiquette Rules
• Communication Tips

Conflict Resolution

• What Is Conflict?
• A Typical Escalation
• Clarifying Confusion About Conflict
• When Is Conflict Needed?
• 10 Steps To Long Term Conflict Management

Negotiation Skills

• What is Negotiation?
• The Need for Negotiation Skills
• What scares us about negotiating?
• What do we need to know about negotiation?
• Negotiation Tips

Teamwork

• What is Teamwork?
• Ingredients of a Great Team
• The Ten Characteristics of Effective Teamwork