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Workplace Readiness
Training and Development
This impactful one-day training workshop will provide an entertaining, motivating and above all highly practical set of tools and skills that your young employees will be able to implement immediately to increase their productivity and ensure that they become and remain a valuable team member in any organization.
The course will address frequently asked questions such as:
- Are your young employees professional in their appearance and behaviour?
- Do they have the right attitude?
- Are they punctual and prepared?
- Can they manage and motivate themselves?
- Are they able to communicate in the workplace?
- Can they handle ethical dilemmas?
NQF Level 4
Who should attend?
- Young employees or learners in your organization
Outline
Training Outline
Introduction
- Business Lessons – everything about work we did not learn at school or university
- Top Tips for best office behaviour
Understanding the importance of Vision, Mission and Values
Etiquette in the Office
- What Is Business Etiquette and Why Is It Important?
- Understanding the Importance of Perceptions and First Impressions
- How to Maintain a Professional Appearance
- How to Develop a Professional Greeting and Handshake
- How to Manage Your Workstation
- How to Behave in an Open Plan Office Set-Up
- How to Develop Positive, Professional Relationships with Your Co-Workers and Superiors
- 10 Things That Define a True Professional
Professional Conduct
- Professional E-Mail Etiquette
- Professional Meeting and Business Function Etiquette
- 15 Business Etiquette Rules Every Professional Needs to Know
- Appropriate Use of the Internet
- Handling Ethical Dilemmas
- Maintaining Loyalty and Confidentiality
- Handling Personal Issues in the Workplace
- Tips for Being Assertive Rather Than Aggressive
- How to Manage Your Time Professionally
- Beware the Pitfalls of engaging in Office Politics and Gossip
Communicating in the Workplace
- How to Listen Actively
- How to Understand and Use Appropriate Body Language
- How to Handle Difficult People
- How to Deal with Anger in Yourself and Others
- Top Tips for Effective Professional Verbal Communication
The Art of Self-Motivation
- Why should we motive ourselves?
- Why are we de-motivated?
- The Seven Habits of Highly Effective People
Information
Additional Information
Course Duration: 1 Day
Presented : In-house and online
In-Person/In-House Training Includes:
- Comprehensive Manual
- Framed Certificate of Attendance
- Notepad & Pen
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report
On-line Training Includes:
- Comprehensive Manual
- Certificate of Attendance
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report