010 110 0227
Mon - Fri 09:00-17:00

Effective Feedback That Leads to Positive Change

Training and Development

Feedback is a critical step in creating and nurturing high performance individuals and teams.  It enables people to learn from their mistakes, leverage their strengths and alleviate their weak areas. Ed Batista, executive coach and regular writer for Harvard Business Review, states the importance of feedback being part of everyday practice rather than something that only happens as part of a formal review. If people feel comfortable giving and receiving feedback on a daily basis, it becomes normal, rather than something to be feared when the next round of reviews come up.

This impactful and practical one-day training intervention will assist delegates in understanding what effective feedback is and how to give feedback that leads to positive change within individuals and teams.  It will examine feedback as a learning tool so that delegates are able to give both negative and positive feedback in a productive, positive manner, intent on building individuals and teams and focus them on achieving their goals. 

The course will address frequently asked questions such as:

  • Why is positive feedback important?
  • What to watch out for when giving feedback
  • How to share feedback
  • How to give clear feedback for measurable outcomes
  • How to overcome people’s resistance to feedback

Who should attend?

  • Middle Management
  • Supervisors
  • Team Leaders
  • Human Capital specialists
  • People who have been earmarked for succession

Training Outline

  • Unpacking Effective Feedback
  • Top Tips for giving effective Feedback
  • How to share Feedback
  • The 7 Characteristics of Effective Feedback
  • How to give Feedback that leads to positive change
  • What to watch out for
  • How to Overcome People’s Resistance to Feedback
  • The power of asking the right questions
  • How to Listen Actively to the answers
  • How to practice Active Listening
  • How to Have a Difficult Conversation with Difficult People
  • Why is positive feedback important?
  • The Golden Ratio for positive feedback
  • 5 steps to giving positive feedback
  • 10 Positive Feedback Examples for Employee Recognition
  • References and further reading


Additional Information

Course Duration: 1 Day

Presented : In-house and online



  • In-Person: Delegates will receive comprehensive, printed training manuals, attendance register, feedback forms, notepad and pen and framed certificates of attendance.

  • Online: Delegates will receive comprehensive training manuals, attendance register, feedback forms and certificates of attendance.

Contact us for more information