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Communicating Effectively in the Workplace

Training and Development

Our comprehensive training program is strategically designed to empower delegates with the essential skills, knowledge, techniques, and strategies required for effective communication. This not only helps in conveying ideas confidently and clearly but also contributes to improved efficiency and productivity in the workplace.

In today’s professional landscape, the ability to communicate thoughts and ideas effectively is paramount. It is a skill that you will continually need to develop and utilize throughout your career. However, it’s a common observation that many individuals lack the proficiency to present themselves and their ideas effectively. The good news is that all it takes is the right training, coaching, and practice to master this skill. Effective communication is an indispensable competency in the rapidly changing business environment, where adaptability is key.

Our course addresses essential questions like:

  • What constitutes effective communication?
  • What are the primary barriers to effective communication?
  • How pivotal is body language in communication?
  • What defines effective body language?
  • How can you actively engage in listening?
  • What are the strategies for successful management of challenging / difficult conversations?
  • How to effectively convey critical decisions or information?
  • What are the best practices for giving and receiving feedback?

Our goal is to equip you with the ability to communicate the right message, at the right time, and in the right manner.

NQF Level 5


Who should attend?

  • This course is applicable to all levels within your organization.

Training Outline

Effective Communication Skills

  • What is Effective, Productive Communication
  • Key Facts About the Way We Communicate
  • Understanding The Communication Process and Types
  • Non-verbal Behaviours for Productive Communication
  • How to Overcome Communication Barriers to Establish Trust and Rapport
  • Essential Verbal Communication Skills
  • 5 Hazardous Attitudes
  • How to Listen Actively and Give Constructive Feedback
  • Listen to More than Words
  • Steps to active listening and understanding
  • Feedback
  • How to Have a Difficult Conversation with Difficult People
  • Communicating Criticism
  • Conflict Resolution
  • Aggressive vs Non-Aggressive vs Assertive – Communication Approaches
  • Tips for Assertive Communication
  • Communicating Important Decisions
  • How to prevent pointless meetings
  • E-Mail Etiquette Rules
  • Communication Tips

Self-Assessment Exercises

  • Communication Skills Self-Assessment
  • Inter-personal Communication Skills Self-Assessment


Additional Information

Course Duration: 2 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information