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Communicating Effectively in the Workplace

Training and Development

This interactive training course is designed to provide delegates with the skills, knowledge, techniques and strategies to communicate effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.

As employees, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your years of employment. But it is often said that most people do not possess the ability to present themselves or their ideas well, when all that is needed is training, coaching and practice. Communicating effectively is an essential skill necessary for the fast changing environment business and employees are finding themselves in.

The course will address frequently asked questions such as:

  • When is Communication effective?
  • What are the barriers to effective communication?
  • How important is body language?
  • What is effective body language?
  • How can I listen actively?
  • How do I successfully manage a difficult conversation?
  • How do I communicate critical decisions or information?
  • How do I give and receive feedback?

Say the right thing, at the right time, in the right way

NQF Level 5


Who should attend?

  • This course is applicable to all levels within your organization.

Training Outline

Effective Communication Skills

  • What is Effective, Productive Communication
  • Key Facts About the Way We Communicate
  • Understanding The Communication Process and Types
  • Non-verbal Behaviours for Productive Communication
  • How to Overcome Communication Barriers to Establish Trust and Rapport
  • Essential Verbal Communication Skills
  • 5 Hazardous Attitudes
  • How to Listen Actively and Give Constructive Feedback
  • Listen to More than Words
  • Steps to active listening and understanding
  • Feedback
  • How to Have a Difficult Conversation with Difficult People
  • Communicating Criticism
  • Conflict Resolution
  • Aggressive vs Non-Aggressive vs Assertive – Communication Approaches
  • Tips for Assertive Communication
  • Communicating Important Decisions
  • How to prevent pointless meetings
  • E-Mail Etiquette Rules
  • Communication Tips

Self-Assessment Exercises

  • Communication Skills Self-Assessment
  • Inter-personal Communication Skills Self-Assessment


Additional Information

Course Duration: 2 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information