Communicating Effectively in the Workplace

This interactive training course is designed to provide delegates with the skills, knowledge, techniques and strategies to communicate effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.

As employees, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your years of employment. But it is often said that most people do not possess the ability to present themselves or their ideas well, when all that is needed is training, coaching and practice. Communicating effectively is an essential skill necessary for the fast changing environment business and employees are finding themselves in.

The course will address frequently asked questions such as:

• When is Communication effective?
• What are the barriers to effective communication?
• How important is body language?
• What is effective body language?
• How can I listen actively?
• How do I successfully manage a difficult conversation?
• How do I communicate critical decisions or information?
• How do I give and receive feedback?

Say the right thing, at the right time, in the right way

NQF Level 5