Courageous Conversations

Training Outline

Courageous Conversations Unpacked

• A Paradigm Shift
• What is a Courageous Conversation?
• Why are Courageous Conversations important?
• Courageous Conversations are good for the business?
• How to decide whether to have the conversation

The Risk-Reward Assessment

• What are the negative implications and possible consequences of NOT having a Courageous Conversation?
• What are the potential rewards in having a Courageous Conversation?
• What are the REAL risks in speaking honestly?

An Assertive Approach

• Aggressive vs Non-Aggressive vs Assertive – Communication Approaches
• Understand how to be assertive without being perceived to be aggressive or weak/compliant.
• Unpack effective communication tools to ensure your conversation is results orientated.
• Tips for Assertive Communication

Empathy is a deal breaker.

• How to use Empathy
• Careful of falling into the sympathy trap
• Comparison of Sympathy with Empathy
• What constitutes empathy in Courageous Conversations?
• Practical Empathetic Communication Examples

Preparation is Key

• Plan your conversation.
• Understand your desired outcomes.
• Questions to build an objective foundation for the discussion
• How to prepare for the Courageous Conversation
• How to start the Courageous Conversation
• How to deal with an emotional reaction from the other person
• How to follow up after the conversation
• How to preserve the relationship

Conclusion

• 13 Guiding Principles For Courageous Conversations

Practical Workshop: The facilitator will lead the delegates through a series of role-playing exercises to embed the learning in a very practical manner. The facilitator will lead the delegates to practice real-life scenario’s to give real-time feedback and corrections. This will ensure that the learnings are embedded and moves from theoretical to practical learning, allowing the delegates to implement this immediately in their workplace.