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Management Development Programme

Training and Development

This six module Management Development Programme is a training intervention that will equip the attendees not only with a list of actions all leaders and managers should take and which mistakes to avoid, but also how to build and lead teams to great performance.

The Management Development Programme will cover all aspects related to leadership and management requirements in today’s business world, including managing change, coaching and mentoring, executive strategy setting, implementation and monitoring, communicating powerfully at executive level and effectively motivating and inspiring a team through emotionally intelligent behavioural management of people. It will provide them with the knowledge and know-how to ensure sustainable successful leadership and management into the future and help them to be smart with people.

Management Development programme by The Mindspa Institute

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training Outline

Module 1: Leadership and Management

Management Development     
  • What Is Leadership?
  • Leadership “Styles” That Make Up Outstanding Leaders
  • The New Leadership Skills Set
  • Core and Adaptive Leadership Skills
  • Top 5 Gaps in Leader’s Awareness
  • The character and values of leadership
  • The Ingredients of Ethical Value Based Leadership
  • Differences Between Leadership and Management
  • Old vs New Leadership Thinking
  • Traditional versus High Performance Organisations
  • Common Mistakes Leaders Make
  • Summary of Good to Great by Jim Collins
  • 10 Must-Ask Questions To Supercharge Your Leadership
  • Group Exercise: 
    • Understanding the Core vision of your division
    • How to excavate challenges and opportunities in your area (Self-reflection)
    • How to switch on the wisdom of your team to enable continuous improvement
Case Study
  • A Leader Lets Other People Find Meaning in Their Lives
  • CMI – The Importance of Effective Management
  • Using a Range of Management Styles to Lead a Business Enterprise
  • Decision Making Techniques
  • Delivering a Business Strategy
Teamwork and Motivation
  • What Makes a Great Team?
  • Ingredients of a Great Team
  • The Behaviour Iceberg
  • Adapted 7 Level Hierarchy Of Needs Diagram Based on Maslow’s Theory
  • The RACI Principle of Decision Making, Delegation, Role Division and Work Sharing
  • RACI Matrix for Effective Project Management
  • What Are Some of the Main Differences between Traditional and High Performance Organizations?
  • Ways to Measure Morale in the Workplace
  • Top 5 High Performance Employee Motivation Techniques
  • Effective Ways to Reward Employees
  • How to Conduct a Successful Employee Performance Review
  • Performance Review Perspective
Case Studies
  • Values into Vision
  • Winning Teams Are Made Up of Winners
  • Using Teamwork to Build a Better Workplace
Time and Stress
  • Benefits of Time Management
  • Basic Principles of Time Management
  • How to Prioritise and Delegate
  • Identify the Things That Waste Your Time and Are Not Productive. (Group Exercise)
  • Using the Johari Window to Be Effective vs. Efficient
  • Pointers from the Seven Habits (Stephen Covey)
  • Mastering Priorities
  • Develop a Working Plan for Yourself – Make a to Do List
  • Time Management Tips
Managing Stress and Energy to Ensure Balance
  • What Is Stress?
  • How to Manage Stress
  • Understanding External and Internal Stressors
  • Managing Executive Stress
  • The Art of Delegating
  • Delegation and SMART, or SMARTER
  • 7 Steps to Successful Delegation
  • 10 Ways to Prevent Pointless Meetings
Leadership Self-Assessment
  • Leadership Self-Assessment Activity
  • Leadership Self-Assessment Questionnaire
  • Ardell Wellness Stress Test

Duration: 2 days

Module 2: Emotional Intelligence

What is EQ and Why Does It Matter?
  • What Is Emotional Intelligence?
  • Origins of the Concept
  • The Five Domains of EQ
  • The Ability-Based Model
  • Characteristics of Emotional Intelligence
  • How to Improve Your Emotional Intelligence
Emotional Intelligence and Self-Awareness and Self-Management
  • Characteristics of High EQ
  • EQ and the Characteristics of a High vs. Low EQ
  • What to Do With Your Emotions
  • EQ Can Be Developed
  • Emotion Coaching
  • EQ Competencies That Correlate to Workplace Success
  • Tips for Being Assertive
  • Johari Window for Increased EQ
Emotional Intelligence and Inter-Personal Relationships
  • Comparison of Sympathy With Empathy
  • Practical Empathetic Communication
  • Empathy Versus Sympathy Versus Pity
  • How Is EQ Different from Personality?
  • Managing Anger in Yourself and Others
  • How to Calm Down Angry People?
  • Coping With Confrontation
  • The Seven Habits of Highly Effective People®
Case Studies
  • Emotional Intelligence (EQ)
  • Emotional Intelligence for Change at Sheraton Studio City
  • The Business Case for Emotional Intelligence
  • IQ or EQ?
  • How the U.S. Air Force Improved Recruiting 3 Fold Using EQ Assessments
  • Emotional Competence and Leadership Excellence At Johnson & Johnson: The Emotional Intelligence and Leadership Study
  • The Importance of Emotional Intelligence in the Workplace: Why It Matters More Than Personality
Transactional Analysis as a Basis for Emotional Intelligence
  • Transactional Analysis
  • Roots of Transactional Analysis
  • Transactional Analysis Philosophy
  • Philosophy of TA
Self-Assessment Exercises: EQ Self-Assessment
  • Emotional Intelligence Self-Assessment – Dr. Dawie Smit
  • Self-reflection – Assertiveness Questionnaire
  • Assertiveness and Responsiveness Self-Assessment

Duration: 2 days

Module 3: Successful Strategy Execution

The Concept of Strategic Planning
  • What Is Strategic Planning and Management
  • The Importance and Benefits of Strategic Management
  • The Strategic Management Process
  • Elements of the Strategic Planning Process
  • Why Strategic Planning Fails
Organisational Structure
  • Understanding Different Organisational Structures
  • Organisational Structure Types
Understanding the Role Leadership Plays in Executing Strategy
  • What Are the Qualities of a Strategic Leader?
  • Strategic Leadership Styles
  • Strategic Differences between Management and Leadership
  • The RACI Principle of Delegation, Role Division and Work Sharing
Different Strategic Approaches
  • Short-Term Strategies
  • Long-Term Strategies
  • Functional Strategies
Vision and Mission Statements
  • Develop a Strategic Vision
  • Develop a Strategic Mission
  • Develop Values and Culture Including Good to Great
  • Develop a Values Checklist
  • Goal Setting and Executing
Internal and External Environment Analysis
  • Definition of SWOT
  • How to Do A SWOT Analysis
  • Translating SWOT Issues into Actions
Strategic Measurement and Implementation
  • How to Measure Whether Your Strategy is Effective
  • Strategy Realisation Essential Elements
  • How Effective Is Your Strategy Realisation
  • Strategy Implementation
  • Balanced Scorecard Approach
  • Key Performance Indicators
  • Michael Porter’s Five Forces Analysis
Strategic Communication Tips
  • Communicating Important Decisions
  • Give Great Presentations
How to Sell Your Strategy
  • Stakeholder Management Tips

Duration: 2 Days

Module 4: Effective Communication and Negotiation skills

Effective Communication
  • What Is Effective Communication?
  • The Communication Process
  • Types of Communication
  • Non-verbal Behaviours for Effective Communication
  • Barriers to Communication
  • Active Listening
  • Feedback
  • How To Have a Difficult Conversation
  • E-Mail Etiquette Rules
Dealing With Stakeholders Effectively and Positively
  • Stakeholder Interview Tips
  • Crisis Communication
  • Positioning
  • Practicing Tough Questions
  • Speaker Presentations
  • Handling Media Interviews
Presentation and Negotiation Skills
  • 10 Step Action Plan for Personal Impact
  • 10 Ways to Give Great Presentations
  • Top Presentation Tips
  • Overview of the Negotiation Process
  • Top 10 Negotiation Tips
  • Communication Tips
Case Studies
  • Kill the Staff Newsletter
  • The Heart of Leadership Communication
  • Devising a Communication Plan
  • Engaging With Stakeholders
  • Using Effective Communications to Create Direction

Duration: 2 Days

Module 5: Change and Diversity Management

Introduction to Change Management
  • What Is Change?
  • Change Management
  • Levels of Change
  • Types of Change
  • When and What Needs to Change?
  • How to Prepare Your Company and Stakeholders for Change
  • Change Management Toolkit
Implementing the Change
  • Managing Change in the Workplace
  • Four Important Considerations When Leading Change
  • Managing the Emotions around Change
  • How Does Change Affect Me?
  • Understanding the Change Curve
  • Strategies for Managing Change
  • Managing Resistance to Change
  • Have Clear Expectations
Communicating the Change
  • Communicating Important Decisions
  • Change Communications Checklist
  • Communications ‘Do’s’
  • Communication ‘Don’ts’
Anchor Your Change to the Company Culture
  • Company Culture
  • Characteristics of Healthy Organisational Cultures
  • Align the Company Culture
Understanding and Managing Diversity
  • An Introduction to the Concept of Diversity
  • Diversity Leads to Better Companies
  • Managing Diversity
  • Diversity Management Process and Skills Required
  • Employment Issues
  • How Well Do You Manage Diversity in Your Unit?
Case Studies
  • Developing the Skills for Managing Change
  • Case Study of Conflict Resolution: Nelson Mandela

Duration: 2 Days

Module 6: Coaching and Mentoring

The Principles of Coaching and Mentoring Clarified
  • What Is Coaching and Mentoring
  • The Coaching Methodology
  • The Coaching Checklist
  • When Is Coaching and Mentoring Needed
  • What Are the Common Things Coaches and Mentors Are Expected To Do
  • Benefits of Coaching and Mentoring
  • Coaching and Mentoring Do’s And Don’ts
How to Create Rapport as a Mentor and Coach
  • How to Communicate Like a Coach and Mentor – Coaching Structure and Jargon
  • What Questions to Ask and How Coaching and Mentoring Conversations Look
  • How to Speak Like a Coach – The 7 Coaching Principles/Tools
 How to Measure the Coaching and Mentoring Intervention
  • Goal Setting
  • Strategy
  • Actions
  • Generating Insights and Learnings
  • Challenges/Problems
  • Roadblocks
  • How to Align Individual Values with Company Values as a Tool for Direction and Focus
  • How to Improve the Decision Making Process
  • How to Implement Successful Performance Appraisals
A Coaching Toolkit

Duration: 2 Days

Additional Information

Course Duration: 12 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information