Management Development Programme

Training and Development

This six module Management Development Programme is a training intervention that will equip the attendees not only with a list of actions all leaders and managers should take and which mistakes to avoid, but also how to build and lead teams to great performance.

The Management Development Programme will cover all aspects related to leadership and management requirements in today’s business world, including managing change, solving business problems and making decisions, executive strategy setting, implementation and monitoring, communicating powerfully at executive level and effectively motivating and inspiring a team through emotionally intelligent behavioural management of people. It will provide them with the knowledge and know-how to ensure sustainable successful leadership and management into the future and help them to be smart with people.

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management
Outline

Training Outline

Module 1: Leadership and Management

Management Development     

  • What Is Leadership?
  • Leadership “Styles” That Make Up Outstanding Leaders
  • The six signature traits of an inclusive leader. 
  • The New Leadership Skills Set
  • Core and Adaptive Leadership Skills
  • Top 5 Gaps in Leader’s Awareness
  • The character and values of leadership
  • The Ingredients of Ethical Value Based Leadership
  • Differences Between Leadership and Management
  • Old vs New Leadership Thinking
  • Traditional versus High Performance Organisations
  • 7 Biggest Problems with Leadership Today
  • Common Mistakes Leaders Make
  • The Top 6 Leadership Challenges Around the World
  • 4 concrete things leaders can do to address these common challenges
  • Summary of Good to Great by Jim Collins
  • 10 Must-Ask Questions To Supercharge Your Leadership
  • Group Exercise:
    • Understanding the Core vision of your division
    • How to excavate challenges and opportunities in your area (Self-reflection)
    • How to switch on the wisdom of your team to enable continuous improvement

 Case Study

  • A Leader Lets Other People Find Meaning in Their Lives
  • CMI – The Importance of Effective Management
  • Using a Range of Management Styles to Lead a Business Enterprise
  • Decision Making Techniques
  • Delivering a Business Strategy

 Teamwork and Motivation

  • What is Teamwork?
  • Ingredients of a Great Team
  • The Ten Characteristics of Effective Teamwork
  • 15 Effective Ways to Motivate Your Team
  • Energizing Your People to Achieve Good Things
  • The Behaviour Iceberg
  • Ways to Measure Morale in the Workplace
  • Top 5 High Performance Employee Motivation Techniques
  • Effective Ways to Reward Employees
  • How to Conduct a Successful Employee Performance Review
  • Performance Review Perspective

Case Studies

  • Values into Vision
  • Winning Teams Are Made Up of Winners
  • Using Teamwork to Build a Better Workplace

 Delegation

  • What is Delegation
  • Why is delegation a key leadership tool?
  • Effective Management Through Task-Relevant Maturity
  • How To Delegate The Right Tasks To The Right People
  • Key steps of successful delegation
  • Barriers to effective delegation
  • The RACI Principle of Delegation, Role Division and Work Sharing
  • Examples of levels of delegation

Leadership Self-Assessment

  • Leadership Self-Assessment Activity
  • Leadership Self-Assessment Questionnaire
  • Ardell Wellness Stress Test

Duration: 2 days

 

Module 2: Emotional Intelligence

Why Emotional Intelligence is important in Leadership

  • What Is Emotional Intelligence?
  • The Four Components Of Emotional Intelligence
  • Why Emotional Intelligence Matters
  • 5 Aspects of Emotional Intelligence Required for Effective Leadership
  • Why Emotional Intelligence Is Indispensable For Leaders
  • 10 things leaders with emotional intelligence never do
  • High EQ Crucial Conversations to improve behavior and performance
  • Self-Assessment Exercises: EQ Self-Assessment

Emotional Intelligence and Self-Awareness and Self-Management

  • Characteristics of High EQ
  • EQ and the Characteristics of a High vs. Low EQ
  • What to Do With Your Emotions
  • EQ Can Be Developed
  • Emotion Coaching
  • EQ Competencies That Correlate to Workplace Success
  • Tips for Being Assertive
  • Johari Window for Increased EQ

Emotional Intelligence and Inter-Personal Relationships

  • Comparison of Sympathy With Empathy
  • Practical Empathetic Communication
  • Empathy Versus Sympathy Versus Pity
  • How Is EQ Different from Personality?
  • Managing Anger in Yourself and Others
  • How to Calm Down Angry People?
  • Coping With Confrontation
  • The Seven Habits of Highly Effective People®

Case Studies

  • Emotional Intelligence (EQ)
  • Emotional Intelligence for Change at Sheraton Studio City
  • The Business Case for Emotional Intelligence
  • IQ or EQ?
  • How the U.S. Air Force Improved Recruiting 3 Fold Using EQ Assessments
  • Emotional Competence and Leadership Excellence At Johnson & Johnson: The Emotional Intelligence and Leadership Study
  • The Importance of Emotional Intelligence in the Workplace: Why It Matters More Than Personality

Transactional Analysis as a Basis for Emotional Intelligence

  • Transactional Analysis
  • Roots of Transactional Analysis
  • Transactional Analysis Philosophy
  • Philosophy of TA

Self-Assessment Exercises: EQ Self-Assessment

  • Emotional Intelligence Self-Assessment – Dr. Dawie Smit
  • Self-reflection – Assertiveness Questionnaire
  • Assertiveness and Responsiveness Self-Assessment

Duration: 2 days

 

Module 3: Successful Strategy Execution

The Concept of Strategic Planning

  • What Is Strategic Planning and Management
  • The Importance and Benefits of Strategic Management
  • The Strategic Management Process
  • Elements of the Strategic Planning Process
  • Why Strategic Planning Fails

Organisational Structure

  • Understanding Different Organisational Structures
  • Organisational Structure Types

Understanding the Role Leadership Plays in Executing Strategy

  • What Are the Qualities of a Strategic Leader?
  • Strategic Leadership Styles
  • Strategic Differences between Management and Leadership
  • The RACI Principle of Delegation, Role Division and Work Sharing

Different Strategic Approaches

  • Short-Term Strategies
  • Long-Term Strategies
  • Functional Strategies

Vision and Mission Statements

  • Develop a Strategic Vision
  • Develop a Strategic Mission
  • Develop Values and Culture Including Good to Great
  • Develop a Values Checklist
  • Goal Setting and Executing 

Internal and External Environment Analysis

  • Definition of SWOT
  • How to Do A SWOT Analysis
  • Translating SWOT Issues into Actions 

Strategic Measurement and Implementation

  • How to Measure Whether Your Strategy is Effective
  • Strategy Realisation Essential Elements
  • How Effective Is Your Strategy Realisation
  • Strategy Implementation
  • Balanced Scorecard Approach
  • Key Performance Indicators
  • Michael Porter’s Five Forces Analysis

Strategic Communication Tips

  • Communicating Important Decisions
  • Give Great Presentations

How to Sell Your Strategy

  • Stakeholder Management Tips

Duration: 2 Days

 

Module 4: Effective Communication and Feedback

Why Communication is important for leaders

  • How Important Is Communication for Leaders?
  • 3 Facts about Communication for Leaders
  • 5 Tips for Leaders to Communicate More Effectively
  • How Successful Leaders Communicate With Their Teams
  • 10 Communication Secrets Of Great Leaders
  • Communicating Important Decisions
  • How to prevent pointless meetings
  • Self-Assessment Exercises

Effective Communication

  • What Is Effective Communication?
  • The Communication Process
  • Types of Communication
  • Non-verbal Behaviours for Effective Communication
  • Barriers to Communication
  • Active Listening
  • Feedback
  • How To Have a Difficult Conversation
  • E-Mail Etiquette Rules

Effective Feedback

  • Unpacking Effective Feedback
  • Top Tips for giving effective Feedback
  • How to share Feedback
  • The 7 Characteristics of Effective Feedback
  • How to give Feedback that leads to positive change
  • What to watch out for
  • How to Overcome People’s Resistance to Feedback
  • The power of asking the right questions
  • How to Listen Actively to the answers
  • How to practice Active Listening
  • Why is positive feedback important?
  • The Golden Ratio for positive feedback
  • 5 steps to giving positive feedback
  • 10 Positive Feedback Examples for Employee Recognition
  • References and further reading

Case Studies

  • Kill the Staff Newsletter
  • The Heart of Leadership Communication
  • Devising a Communication Plan
  • Engaging With Stakeholders
  • Using Effective Communications to Create Direction

Duration: 2 Days

 

Module 5: Change and Diversity Management

Introduction to Change Management

  • What Is Change?
  • Change Management
  • Levels of Change
  • Types of Change
  • When and What Needs to Change?
  • How to Prepare Your Company and Stakeholders for Change
  • Change Management Toolkit

Implementing the Change

  • Managing Change in the Workplace
  • Four Important Considerations When Leading Change
  • Managing the Emotions around Change
  • How Does Change Affect Me?
  • Understanding the Change Curve
  • Strategies for Managing Change
  • Managing Resistance to Change
  • Have Clear Expectations

Communicating the Change

  • Communicating Important Decisions
  • Change Communications Checklist
  • Communications ‘Do’s’
  • Communication ‘Don’ts’

Anchor Your Change to the Company Culture

  • Company Culture
  • Characteristics of Healthy Organisational Cultures
  • Align the Company Culture

Understanding and Managing Diversity

  • What Is Diversity In The Workplace?
  • 7 Biggest Diversity Issues In the Workplace
  • 8 Amazing Benefits of Cultural Diversity in the Workplace
  • Difference between superficial and deep-level diversity
  • Managing Diversity
  • Diversity management process and skills required
  • Employment issues
  • How well do you manage diversity in your unit?
  • Start a Dialogue Using these Questions

Case Studies

  • Developing the Skills for Managing Change
  • Case Study of Conflict Resolution: Nelson Mandela

Duration: 2 Days

 

Module 6: Decision Making, Problem Solving and Creating Trust and Psychological Safety

Decision Making

  • The decision-making process
  • The ‘pros and cons’ and ‘weighted’ decision-making methods
  • SWOT Analysis
  • Michael Porter’s Five Forces
  • The ‘pros and cons’ and weighted decision-making templates – examples 
  • Complex problems and decisions – tips 
  • How to Make Good Decisions
  • A Systematic Approach for Making Decisions
  • How to facilitate a brainstorming session that gets great results
  • Before the meeting begins, get people thinking
  • How to present your ideas and solutions clearly, persuasively and assertively – The Persuasion Checklist 
  • Monitoring Mindset: The Mental Game of Persuasion
  • The Hostile Audience
  • The Neutral or Indifferent Audience
  • The Uninformed Audience
  • The Supportive Audience
  • The Persuasion Pitfall
  • Monitoring Your Listening Skills: Crack the Code
  • Top Five Challenges to Listening Effectively
  • Monitoring Personality Directions: Fine-Tune Your Persuasion Radar
  • Structuring Winning Arguments
  • Giving a Call to Action
  • Structure Points

 Problem Solving

  • Introduction
  • Problem Solving explained
  • Why are problem solving and decision making skills essential in the workplace?
  • What is problem solving skills?
  • How to make a good business decisions step by step
  • How to improve your problem-solving skills
  • 10 Ways To Improve Your Creative Problem-Solving Skills
  • 8 Fundamentals of problem solving
  • Identifying problems – are you solving the right problems?
  • Unpacking the Flow Chart Method
  • Unpacking the Fishbone/Cause and Effect Method
  • Unpacking the Root Cause Analysis Method
  • Identifying business problems·       
  • The Barriers to Problem Solving and how to overcome them
  • How to Overcome Problem Solving Barriers at Work? Tips for Managers
  • Mental Obstacles that prevent people from finding solutions
  • Peter Drucker’s 5 Elements of an Effective Decision Making Process
  • Four basic Problem Solving techniques
  • Cultivating an agile mindset

Psychological Safety

  • What is psychological safety?
  • What is the business goal of psychologically safe teams?
  • The Surprising Benefits of Psychological Safety
  • How to conduct a psychological safety audit in your team
  • How to avoid the Common Knowledge Effect
  • Brainstorming Session: How high is safety and trust in your team?
  • Project Aristotle’s Key Characteristics of High-Performing Teams
  • 7 ways to create psychological safety in your workplace
  • Pixar’s approach to creativity to solidify psychological safety
  • 3 Building Blocks to increase your teams psychological safety.
  • Get rid of Binary Thinking
  • How to build Psychological Safety for inclusion and accountability
  • How to hold someone accountable without shame.

Building Trust

  • Why is building trust in the workplace important? 
  • Unpacking the two types of trust in a team: Practical Trust and Emotional Trust
  • How to use The Trust Equation
  • Move from Head Trust to Heart Trust
  • How to build trust in your team using Credibility, Intimacy and Self-Orientation
  • Building trust in the remote workplace 
  • 10 Practical ways to build trust in a relationship

 Duration: 2 Days

Information

Additional Information

Course Duration: 12 Days

Presented: In-house and online

In-Person/In-House Training Includes:

  • Comprehensive Manual
  • Framed Certificate of Attendance
  • Notepad & Pen
  • Attendance Register
  • Delegate Feedback Form
  • Competency Test
  • Facilitator Feedback Report

On-line Training Includes:

  • Comprehensive Manual
  • Certificate of Attendance
  • Attendance Register
  • Delegate Feedback Form
  • Competency Test
  • Facilitator Feedback Report