Management Development Programme

Module 1: Leadership and Management

Management Development     

• What Is Leadership?
• Leadership “Styles” That Make Up Outstanding Leaders
• The six signature traits of an inclusive leader. 
• The New Leadership Skills Set
• Core and Adaptive Leadership Skills
• Top 5 Gaps in Leader’s Awareness
• The character and values of leadership
• The Ingredients of Ethical Value Based Leadership
• Differences Between Leadership and Management
• Old vs New Leadership Thinking
• Traditional versus High Performance Organisations
• 7 Biggest Problems with Leadership Today
• Common Mistakes Leaders Make
• The Top 6 Leadership Challenges Around the World
• 4 concrete things leaders can do to address these common challenges
• Summary of Good to Great by Jim Collins
• 10 Must-Ask Questions To Supercharge Your Leadership
• Group Exercise:
  • Understanding the Core vision of your division
  • How to excavate challenges and opportunities in your area (Self-reflection)
  • How to switch on the wisdom of your team to enable continuous improvement

 Case Study

• A Leader Lets Other People Find Meaning in Their Lives
• CMI – The Importance of Effective Management
• Using a Range of Management Styles to Lead a Business Enterprise
• Decision Making Techniques
• Delivering a Business Strategy

 Teamwork and Motivation

• What is Teamwork?
• Ingredients of a Great Team
• The Ten Characteristics of Effective Teamwork
• 15 Effective Ways to Motivate Your Team
• Energizing Your People to Achieve Good Things
• The Behaviour Iceberg
• Ways to Measure Morale in the Workplace
• Top 5 High Performance Employee Motivation Techniques
• Effective Ways to Reward Employees
• How to Conduct a Successful Employee Performance Review
• Performance Review Perspective

Case Studies

• Values into Vision
• Winning Teams Are Made Up of Winners
• Using Teamwork to Build a Better Workplace

 Delegation

• What is Delegation
• Why is delegation a key leadership tool?
• Effective Management Through Task-Relevant Maturity
• How To Delegate The Right Tasks To The Right People
• Key steps of successful delegation
• Barriers to effective delegation
• The RACI Principle of Delegation, Role Division and Work Sharing
• Examples of levels of delegation

Leadership Self-Assessment

• Leadership Self-Assessment Activity
• Leadership Self-Assessment Questionnaire
• Ardell Wellness Stress Test

Duration: 2 days

Module 2: Emotional Intelligence

Why Emotional Intelligence is important in Leadership

• What Is Emotional Intelligence?
• The Four Components Of Emotional Intelligence
• Why Emotional Intelligence Matters
• 5 Aspects of Emotional Intelligence Required for Effective Leadership
• Why Emotional Intelligence Is Indispensable For Leaders
• 10 things leaders with emotional intelligence never do
• High EQ Crucial Conversations to improve behavior and performance
• Self-Assessment Exercises: EQ Self-Assessment

Emotional Intelligence and Self-Awareness and Self-Management

• Characteristics of High EQ
• EQ and the Characteristics of a High vs. Low EQ
• What to Do With Your Emotions
• EQ Can Be Developed
• Emotion Coaching
• EQ Competencies That Correlate to Workplace Success
• Tips for Being Assertive
• Johari Window for Increased EQ

Emotional Intelligence and Inter-Personal Relationships

• Comparison of Sympathy With Empathy
• Practical Empathetic Communication
• Empathy Versus Sympathy Versus Pity
• How Is EQ Different from Personality?
• Managing Anger in Yourself and Others
• How to Calm Down Angry People?
• Coping With Confrontation
• The Seven Habits of Highly Effective People®

Case Studies

• Emotional Intelligence (EQ)
• Emotional Intelligence for Change at Sheraton Studio City
• The Business Case for Emotional Intelligence
• IQ or EQ?
• How the U.S. Air Force Improved Recruiting 3 Fold Using EQ Assessments
• Emotional Competence and Leadership Excellence At Johnson & Johnson: The Emotional Intelligence and Leadership Study
• The Importance of Emotional Intelligence in the Workplace: Why It Matters More Than Personality

Transactional Analysis as a Basis for Emotional Intelligence

• Transactional Analysis
• Roots of Transactional Analysis
• Transactional Analysis Philosophy
• Philosophy of TA

Self-Assessment Exercises: EQ Self-Assessment

• Emotional Intelligence Self-Assessment – Dr. Dawie Smit
• Self-reflection – Assertiveness Questionnaire
• Assertiveness and Responsiveness Self-Assessment

Duration: 2 days

Module 3: Successful Strategy Execution

The Concept of Strategic Planning

• What Is Strategic Planning and Management
• The Importance and Benefits of Strategic Management
• The Strategic Management Process
• Elements of the Strategic Planning Process
• Why Strategic Planning Fails

Organisational Structure

• Understanding Different Organisational Structures
• Organisational Structure Types

Understanding the Role Leadership Plays in Executing Strategy

• What Are the Qualities of a Strategic Leader?
• Strategic Leadership Styles
• Strategic Differences between Management and Leadership
• The RACI Principle of Delegation, Role Division and Work Sharing

Different Strategic Approaches

• Short-Term Strategies
• Long-Term Strategies
• Functional Strategies

Vision and Mission Statements

• Develop a Strategic Vision
• Develop a Strategic Mission
• Develop Values and Culture Including Good to Great
• Develop a Values Checklist
• Goal Setting and Executing 

Internal and External Environment Analysis

• Definition of SWOT
• How to Do A SWOT Analysis
• Translating SWOT Issues into Actions 

Strategic Measurement and Implementation

• How to Measure Whether Your Strategy is Effective
• Strategy Realisation Essential Elements
• How Effective Is Your Strategy Realisation
• Strategy Implementation
• Balanced Scorecard Approach
• Key Performance Indicators
• Michael Porter’s Five Forces Analysis

Strategic Communication Tips

• Communicating Important Decisions
• Give Great Presentations

How to Sell Your Strategy

• Stakeholder Management Tips

Duration: 2 Days

Module 4: Effective Communication and Feedback

Why Communication is important for leaders

• How Important Is Communication for Leaders?
• 3 Facts about Communication for Leaders
• 5 Tips for Leaders to Communicate More Effectively
• How Successful Leaders Communicate With Their Teams
• 10 Communication Secrets Of Great Leaders
• Communicating Important Decisions
• How to prevent pointless meetings
• Self-Assessment Exercises

Effective Communication

• What Is Effective Communication?
• The Communication Process
• Types of Communication
• Non-verbal Behaviours for Effective Communication
• Barriers to Communication
• Active Listening
• Feedback
• How To Have a Difficult Conversation
• E-Mail Etiquette Rules

Effective Feedback

• Unpacking Effective Feedback
• Top Tips for giving effective Feedback
• How to share Feedback
• The 7 Characteristics of Effective Feedback
• How to give Feedback that leads to positive change
• What to watch out for
• How to Overcome People’s Resistance to Feedback
• The power of asking the right questions
• How to Listen Actively to the answers
• How to practice Active Listening
• Why is positive feedback important?
• The Golden Ratio for positive feedback
• 5 steps to giving positive feedback
• 10 Positive Feedback Examples for Employee Recognition
• References and further reading

Case Studies

• Kill the Staff Newsletter
• The Heart of Leadership Communication
• Devising a Communication Plan
• Engaging With Stakeholders
• Using Effective Communications to Create Direction

Duration: 2 Days

Module 5: Change and Diversity Management

Introduction to Change Management

• What Is Change?
• Change Management
• Levels of Change
• Types of Change
• When and What Needs to Change?
• How to Prepare Your Company and Stakeholders for Change
• Change Management Toolkit

Implementing the Change

• Managing Change in the Workplace
• Four Important Considerations When Leading Change
• Managing the Emotions around Change
• How Does Change Affect Me?
• Understanding the Change Curve
• Strategies for Managing Change
• Managing Resistance to Change
• Have Clear Expectations

Communicating the Change

• Communicating Important Decisions
• Change Communications Checklist
• Communications ‘Do’s’
• Communication ‘Don’ts’

Anchor Your Change to the Company Culture

• Company Culture
• Characteristics of Healthy Organisational Cultures
• Align the Company Culture

Understanding and Managing Diversity

• What Is Diversity In The Workplace?
• 7 Biggest Diversity Issues In the Workplace
• 8 Amazing Benefits of Cultural Diversity in the Workplace
• Difference between superficial and deep-level diversity
• Managing Diversity
• Diversity management process and skills required
• Employment issues
• How well do you manage diversity in your unit?
• Start a Dialogue Using these Questions

Case Studies

• Developing the Skills for Managing Change
• Case Study of Conflict Resolution: Nelson Mandela

Duration: 2 Days

Module 6: Decision Making, Problem Solving and Creating Trust and Psychological Safety

Decision Making

• The decision-making process
• The ‘pros and cons’ and ‘weighted’ decision-making methods
• SWOT Analysis
• Michael Porter’s Five Forces
• The ‘pros and cons’ and weighted decision-making templates – examples 
• Complex problems and decisions – tips 
• How to Make Good Decisions
• A Systematic Approach for Making Decisions
• How to facilitate a brainstorming session that gets great results
• Before the meeting begins, get people thinking
• How to present your ideas and solutions clearly, persuasively and assertively – The Persuasion Checklist 
• Monitoring Mindset: The Mental Game of Persuasion
• The Hostile Audience
• The Neutral or Indifferent Audience
• The Uninformed Audience
• The Supportive Audience
• The Persuasion Pitfall
• Monitoring Your Listening Skills: Crack the Code
• Top Five Challenges to Listening Effectively
• Monitoring Personality Directions: Fine-Tune Your Persuasion Radar
• Structuring Winning Arguments
• Giving a Call to Action
• Structure Points

 Problem Solving

• Introduction
• Problem Solving explained
• Why are problem solving and decision making skills essential in the workplace?
• What is problem solving skills?
• How to make a good business decisions step by step
• How to improve your problem-solving skills
• 10 Ways To Improve Your Creative Problem-Solving Skills
• 8 Fundamentals of problem solving
• Identifying problems – are you solving the right problems?
• Unpacking the Flow Chart Method
• Unpacking the Fishbone/Cause and Effect Method
• Unpacking the Root Cause Analysis Method
• Identifying business problems·       
• The Barriers to Problem Solving and how to overcome them
• How to Overcome Problem Solving Barriers at Work? Tips for Managers
• Mental Obstacles that prevent people from finding solutions
• Peter Drucker’s 5 Elements of an Effective Decision Making Process
• Four basic Problem Solving techniques
• Cultivating an agile mindset

Psychological Safety

• What is psychological safety?
• What is the business goal of psychologically safe teams?
• The Surprising Benefits of Psychological Safety
• How to conduct a psychological safety audit in your team
• How to avoid the Common Knowledge Effect
• Brainstorming Session: How high is safety and trust in your team?
• Project Aristotle’s Key Characteristics of High-Performing Teams
• 7 ways to create psychological safety in your workplace
• Pixar’s approach to creativity to solidify psychological safety
• 3 Building Blocks to increase your teams psychological safety.
• Get rid of Binary Thinking
• How to build Psychological Safety for inclusion and accountability
• How to hold someone accountable without shame.

Building Trust

• Why is building trust in the workplace important? 
• Unpacking the two types of trust in a team: Practical Trust and Emotional Trust
• How to use The Trust Equation
• Move from Head Trust to Heart Trust
• How to build trust in your team using Credibility, Intimacy and Self-Orientation
• Building trust in the remote workplace 
• 10 Practical ways to build trust in a relationship

 Duration: 2 Days