- Home
- Training
- Critical Soft Skills
-
- Human Capital Training
-
- Finance Training
- Sales Training
- Office Professionals
-
- Middle Management
-
-
- Chairing Business Meetings
- Change and Diversity Management
- Coaching and Mentoring skills
- Crisis Management
- Critical & Analytical Thinking
- Decision Making Training
- Delegation Skills
- Diversity, Inclusivity and Cultural Sensitivity Management
- Disability awareness and sensitivity training for Managers
- Empowered Women in the Workplace
-
- Effective Feedback That Leads to Positive Change
- Essential Business Skills for South African Women
- Ethical Conduct in a Business Environment
- Facilitation Skills
- Innovation and Creativity
- Leadership Training
- Leadership in the Fourth Industrial Revolution
- From Technical Expert to Organizational Leader
- Mini Management Development Programme
- Planning And Running An Effective Workshop
-
-
- Senior & Executive Management
- Long Terms Programmes
- Learnerships
- Critical Soft Skills
- Workshops
-
- Facilitators
- Blog
- Videos
- Podcast
Email Etiquette
Training and Development
In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.
Email is used for more than 80% of our business communication and yet this is not a taught skill. The lack of Email Etiquette often leads to employees doing what they think is the right way, and often doing what others are doing because they think it is the correct way of doing it. Fact is, this should be an area of focus for your organization as it directly impacts on your organizational image and brand.
If your employees are still using phrases like, ‘Please find attached’ or, ‘Document attached for your perusal’ and salutations like Kind, Warm, or Best Regards, then they definitely need to attend this course.
The course will address frequently asked questions such as:
- What is Email Etiquette?
- What are the Do’s and Don’ts?
- How do I structure an email?
- How can I use email as an effective business tool?
Who should attend?
All level of employees who use e-mail
Outline
Training Outline
- What is e-mail?
- What is correct e-mail etiquette?
- Advantages of using email at work
- Disadvantages of using email at work
- How to write a professional email
- Professional email templates
- 13 guidelines for using email effectively in the workplace
- Tones of Emails: Definition and Examples
- How to use the appropriate tone in emails
- Tips for effective email organization
- Email mistakes and how to avoid them
- 28 email etiquette guidelines for the workplace
- In Conclusion
Practical Workshop: All delegates will participate in sending mock e-mails to each other to practice all the new skills they have learned to ensure the information is embedded.
Information
Additional Information
Course Duration: 1 Day
Presented : In-house and online
In-Person/In-House Training Includes:
- Comprehensive Manual
- Framed Certificate of Attendance
- Notepad & Pen
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report
On-line Training Includes:
- Comprehensive Manual
- Certificate of Attendance
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report