Mini Management Development Programme (MDP)

Module 1 (2 Days)

Leadership and Management

• What Is Leadership?
• Leadership “Styles” That Make Up Outstanding Leaders
• The six signature traits of an inclusive leader.
• The New Leadership Skills Set
• Core and Adaptive Leadership Skills
• Top 5 Gaps in Leader’s Awareness
• The character and values of leadership
• The Ingredients of Ethical Value Based Leadership
• Differences Between Leadership and Management
• Old vs New Leadership Thinking
• Traditional versus High Performance Organisations
• 7 Biggest Problems with Leadership Today
• Common Mistakes Leaders Make
• The Top 6 Leadership Challenges Around the World
• 4 concrete things leaders can do to address these common challenges
• Summary of Good to Great by Jim Collins
• 10 Must-Ask Questions To Supercharge Your Leadership
• Case Studies
• Leadership Shelf-Assessment Activity

Teamwork and Motivation

• What is Teamwork?
• Ingredients of a Great Team
• The Ten Characteristics of Effective Teamwork
• 15 Effective Ways to Motivate Your Team
• Energizing Your People to Achieve Good Things
• Types of Motivation
• Motivation in the Workplace
• Motivation in Management
• Powerful Leadership Lessons from the Movie ‘Coach Carter’
• Case Studies

Delegation

• What is Delegation
• Why is delegation a key leadership tool?
• Effective Management Through Task-Relevant Maturity
• How To Delegate The Right Tasks To The Right People
• Key steps of successful delegation
• Barriers to effective delegation
• The RACI Principle of Delegation, Role Division and Work Sharing
• Examples of levels of delegation

Why Emotional Intelligence is important in Leadership

• What Is Emotional Intelligence?
• The Four Components Of Emotional Intelligence
• Why Emotional Intelligence Matters
• 5 Aspects of Emotional Intelligence Required for Effective Leadership
• Why Emotional Intelligence Is Indispensable For Leaders
• 10 things leaders with emotional intelligence never do
• High EQ Crucial Conversations to improve behavior and performance
• Self-Assessment Exercises: EQ Self-Assessment

Leadership Stress Management to deal with Pressure

• Stress versus burnout
• 14 Facts About Stress & Burnout
• Causes of workplace stress
• Symptoms of workplace stress
• Prevention of workplace stress
• Stress management advantages
• Analyse Your Own Stress Profile
• Dealing with Stressful Situations: The Four A’s
• 7 Tips for Stress Management
• 13 Different Stress Management Techniques & Strategies

Why Communication is important for leaders

• How Important Is Communication for Leaders?
• 3 Facts about Communication for Leaders
• 5 Tips for Leaders to Communicate More Effectively
• How Successful Leaders Communicate With Their Teams
• 10 Communication Secrets Of Great Leaders
• Communicating Important Decisions
• How to prevent pointless meetings
• Self-Assessment Exercises

Transactional Analysis

• Roots of Transactional Analysis
• Life Positions, Scripts and Games
• Ego States
• In Summary

Module 2 (1 Day)

Business Acumen

Finance for non-financial managers

• Critical financial terminology every manager should know and understand
• How do we make money?
• What is the difference between turnover and profit/ sales vs revenue
• Accrued Revenue vs Deferred Revenue – key differences and examples
• Accrued and Deferred Revenue impacts on the business unpacked
• How to account for accrued and deferred revenue
• Understand employee leave accrual and its potential financial risk
• How much does our sales cost us?
• Unpack and Understand the 5 Essential Elements of Business Acumen

1. Cash and Cash Flow
2. Growth
3. Margin
4. Velocity
5. Customer

Group Workshop: Group Exercise to understand how each delegate can impact on the 5 essential elements and specific action plans than can be implemented.

Budgeting in business

• Why is budgeting important?
• What are the goals of the budgeting process?
• Types of business budgets
• The right way to prepare a budget for your division
• 6 Steps to implement and manage your budget

Group Workshop: Delegates will draw up a budget for their area as an exercise

Understanding Strategy

• The importance and benefits of strategic management
• Elements of the strategic planning process
• Why strategic planning fails

Turning Plans into Profit

• How to measure whether your strategy is effective
• Balanced scorecard approach
• Key Performance Indicators
• Michael Porter’s Five Forces Analysis

Module 3 (1 Day)

Diversity, Inclusivity and Cultural Sensitivity Management

Unpacking Diversity

• Unpacking Diversity, Equity and Inclusion in The Workplace
• 7 Biggest Diversity Issues in the Workplace
• 8 Amazing Benefits of Cultural Diversity in the Workplace
• Difference between superficial and deep-level diversity
• Diversity management process and skills required
• Employment issues
• How well do you manage diversity in your unit?
• What does diversity mean to us?
• How can diversity help our company?
• In what ways do we already celebrate diversity?
• How does diversity fit in with our company values?
• What can we do to bring everyone to the table?
• Is our organisation ready to include everyone at the table?
• How can we use diverse points of view to succeed?

Focussing on Inclusivity and Tolerance

• What is inclusivity?
• What is tolerance?
• Why is being inclusive and tolerant important in our organisation?
• Understanding the importance of non-binary pronouns
• A simple guide on how to use non-binary pronouns
• How to promote a culture of gender equality
• Gender Inclusive Language
• How to unlock gender diversity in our workplace
• How can we promote tolerance in our workplace?
• Are we acknowledging the individual and their contributions in our workplace?
• How can we improve our support of our teams in our workplace?
• How to create trust and psychological safety within our teams

Promoting Cultural Sensitivity

• Company culture vs Personal culture
• Specific steps you can implement that promote cultural sensitivity.
• Questions to ask someone to learn about their culture.
• The South African Cultural landscape unpacked.
• Why do South Africans call themselves a rainbow nation?

Avoiding Stereotyping

• Unpacking stereotypes
• What are stereotypes?
• Identify common stereotypes.
• What is the impact of stereotyping on individuals in the workplace?
• What is stereotyping and how to avoid this
• What is unconscious bias and how avoid this
• Tips on how to positively manage perceptions

Creating an inclusive culture.

• Key strategies and benefits of an inclusive workplace
• Building an inclusive workplace structure: 4 issues to consider
• How to promote an inclusive environment in your workplace
• How can we start a dialogue to improve diversity in our workplace?

Module 4 (1 Day)

Managing Workplace Discipline and Consequences

• What is workplace discipline
• Why is it critical to the workplace?
• The do’s and don’ts of work discipline
• What does positive discipline in the workplace look like?
• 9 practical steps for effective discipline in the workplace
• How to manage consequences in the workplace
• How to have clear expectations
• How to be consistent and fair

Assertive Feedback to Correct Behaviours

• Unpacking assertive feedback
• Top Tips for giving assertive feedback
• How to share Feedback
• The 7 Characteristics of Assertive Feedback
• How to give Feedback that leads to accountability
• How to Overcome People’s Resistance to Feedback
• The power of asking the right questions
• How to Listen Actively to the answers
• Why is positive feedback important?
• The Golden Ratio for positive feedback
• 5 steps to giving positive feedback
• 10 Positive Feedback Examples for Employee Recognition

Courageous Conversations to Address Misconduct

• Courageous Conversations Unpacked
• A Paradigm Shift
• What is a Courageous Conversation?
• Why are Courageous Conversations important?
• Courageous Conversations are good for the business?
• How to decide whether to have the conversation

The Risk-Reward Assessment

• What are the negative implications and possible consequences of NOT having a Courageous Conversation?
• What are the potential rewards in having a Courageous Conversation?
• What are the REAL risks in speaking honestly?

An Assertive Approach

• Aggressive vs Non-Aggressive vs Assertive – Communication Approaches
• Understand how to be assertive without being perceived to be aggressive or weak/compliant.
• Unpack effective communication tools to ensure your conversation is results orientated.
• Tips for Assertive Communication

Empathy is a deal breaker.

• How to use Empathy
• Careful of falling into the sympathy trap
• Comparison of Sympathy with Empathy
• What constitutes empathy in Courageous Conversations?
• Practical Empathetic Communication Examples

Preparation is Key

• Plan your conversation.
• Understand your desired outcomes.
• Questions to build an objective foundation for the discussion
• How to prepare for the Courageous Conversation
• How to start the Courageous Conversation
• How to deal with an emotional reaction from the other person
• How to follow up after the conversation
• How to preserve the relationship
• 13 Guiding Principles for Courageous Conversations