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Counselling Skills for Performance Excellence
Training and Development
This counselling skills training course will equip delegates with the necessary skills to fully understand the importance of workplace counselling and with the tools to implement a counselling approach to help unlock potential, reinforce strengths and counteract any negative behaviour, all with the aim of maximizing the individual’s performance.
The course will address frequently asked questions such as:
- What is workplace counselling?
- When is workplace counselling necessary and what does it achieve?
- What skills do I need to do workplace counselling?
- What are the do’s and don’ts of workplace counselling
- What are the critical steps before, during and after counselling
Who should attend?
- Human Capital Employees
- Managers
- Supervisors
- Team leaders
- Executive Managers
Outline
Training Outline
Understanding The Importance Of Workplace Counselling
Counselling – an Interaction That Focuses on Enhancing Knowledge and Skill. It Is a Way of Having Powerful and Meaningful Conversations and Interactions Delivering Sustainable Change and Growth.
Workplace Counselling Is a Way Of:
- Increasing Productivity
- Increasing Employee Morale
- Increase Levels of Job Commitment
- Increase Levels of Job Satisfaction
- Reducing Costs
- Reducing Staff Turnover
- Reducing Sick Leave
- Reducing Absenteeism
- Reducing Job Site Accidents
Benefits to the Organization
Benefits of Counselling Skills
Aspects for Successful Counselling
Traits of a good counsellor
Skills set of a good counsellor
When is counselling needed?
What are the objectives of counselling?
Counselling Do’s and Don’t’s
Counselling Session Checklist – Before, During and After
How to effectively communicate in a counselling session
- Positive Communication Skills for Counselling
- Barriers to Effective Counselling Communication
- Using the G.R.O.W. model
Counselling Scenario’s
- Counselling Steps for Performance Improvement
- Counselling Steps for Self-Sufficiency
- Counselling Steps for Goal Setting
- Career Path Counselling Steps
- Counselling Steps for Co-Operation
- Counselling Steps for Introducing Change
Counselling Self-Assessment
Sources for Further Self-Study
Information
Additional Information
Course Duration: 1 Day
Presented : In-house and online
In-Person/In-House Training Includes:
- Comprehensive Manual
- Framed Certificate of Attendance
- Notepad & Pen
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report
On-line Training Includes:
- Comprehensive Manual
- Certificate of Attendance
- Attendance Register
- Delegate Feedback Form
- Competency Test
- Facilitator Feedback Report