Supervisory Skills

Training Outline

The Transition from Employee to Supervisor

• What typically happens when an employee become a supervisor
• Understand and perform the roles and responsibilities of a supervisor
• Biggest challenges unpacked
• Common mistakes to avoid

Management and Leadership Skills

• How to be an ethical values-based leader
• 10 Must-ask questions to supercharge your team leadership

Team Skills

• How to build a winning team
• 15 Effective ways to motivate your team
• How to energize your team to achieve productivity
• How to delegate the right tasks to the right team members
• The RACI principle of delegation, role clarification and work sharing
• How to manage and evaluate performance
• How to effectively coach and mentor your team

Critical Planning and Business Skills

• How to align my team with the organization’s vision, values, goals, and strategic objectives
• Understanding strategic principles and implementation
• How do I organize and manage meetings effectively?
• Implementing time management principles
• How to plan and prioritize
• What business problems to solve and how
• How to make good business decisions
• How to improve my business writing skills
• How to give effective business presentations

Inter-Personal Skills

• Ways to improve your self-awareness and self-management
• Implement Emotionally Intelligent skills to manage your team effectively and with empathy
• How do I use effective communication and body language to inspire?
• How can I become a better more active listener?
• How to give and receive feedback?
• How do I handle the difficult conversations?
• Effective ways to deal with conflict
• Managing anger in myself and others