Essential Business Skills for South African Women

Training Outline

 How to Make a Crack in the Glass Ceiling

• Understanding leadership and how to be an outstanding leader
• The ingredients of ethical value based leadership
• Common mistakes women leaders make
• Women’s management styles that work!
• The RACI principle of delegation, role division and work sharing

Emotional Intelligence, Self-Awareness and Self-Management

• What is emotional intelligence?
• The five domains of EQ
• The ability-based model
• Characteristics of emotional intelligence
• How to improve your emotional intelligence
• Eq and the characteristics of a high vs. Low EQ
• What to do with your emotions
• Johari window for increased EQ
• Transactional Analysis as a self-management tool

How to Be More Confident and Assertive

• Our self-concept affects our self-confidence
• Dealing with past “failures” and low self-confidence
• How to create the right impression
• Analyse your own levels of confidence in various situations
• High levels of self-confidence are important – but why
• The top 25 positive words and phrases
• Essential steps to increase your confidence levels – how to ensure you get what you want
• Assertive versus unassertive and aggressive behaviour
• Analyse your own assertiveness levels – how to be more assertive
• How to turn aggressive behaviour into assertive behaviour
• Changes you can expect from being assertive
• How to manage conflict in an assertive manner
• Essential steps to increase your levels of assertiveness

Say the Right Thing, at the Right Time, in the Right Way

• How to communicate confidently and effectively
• Non-verbal behaviours for effective communication
• Barriers to effective communication
• Active listening
• Understanding gender differences in communication styles
• How to have a difficult conversation with your boss, colleagues, friends or family
• E-mail etiquette rules
• How to cope with confrontation
• Managing anger in yourself and others
• How to calm down angry people
• Anger management tips: 10 ways to tame your temper

Achieve Balance and Integration with Time and Stress Management

• Why should I manage my time better?
• Basic principles of time management
• Benefits of time management
• Identifying your own time wasters – the time management quiz
• How to prioritise and delegate effectively
• Using the Johari window approach
• Time management tips
• Effective workstation management
• 10 common time management mistakes
• What is stress?
• How can I recognise stress in myself
• Analyse your own stress profile
• Methods of personal stress management
• Stress in the workplace
• Implement a stress management plan
• Breaking old patterns and developing new mind-sets
• Stress management tips

Motivation

• How to motivate yourself
• How to plan your own goals
• How not to blame others
• How not to use work, colleagues or bosses as an excuse for not being successful
• How to cultivate positive habits
• How to practically incorporate Stephen Covey’s 7 habits of highly effective people©

Practical Exercises

• Self-Mastery through assessing Yourself  – Self-Assessment Exercises
• Develop a personal journal and start on your journey of discovery