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Essential Business Skills for South African Women

Training and Development

The Essential Business Skills for South African Women interactive training course is aimed at female business professionals, who want to grow their business skills, build their leadership capabilities and improve their communication, conflict resolution, emotional intelligence, delegation and action-planning skills.

“I don’t mind living in a man’s world, as long as I can be a woman in it.” – Marilyn Monroe

The course will address frequently asked questions such as:

  • How women can make a crack in the glass ceiling?
  • How can women in business become more confident and assertive?
  • What are the management styles that work for women?
  • How to avoid the common mistakes women in business make?
  • Say the Right Thing, at the Right Time, in the Right Way
  • How to Achieve Balance and Integration?

NQF Level 5

business skills

Who should attend?

  • Female business professionals. Specially designed for women in business, this course will energise, encourage, motivate and above all assist career women with their unique challenges.

Training Outline

 How to Make a Crack in the Glass Ceiling

  • Understanding leadership and how to be an outstanding leader
  • The ingredients of ethical value based leadership
  • Common mistakes women leaders make
  • Women’s management styles that work!
  • The RACI principle of delegation, role division and work sharing

Emotional Intelligence, Self-Awareness and Self-Management

  • What is emotional intelligence?
  • The five domains of EQ
  • The ability-based model
  • Characteristics of emotional intelligence
  • How to improve your emotional intelligence
  • Eq and the characteristics of a high vs. Low EQ
  • What to do with your emotions
  • Johari window for increased EQ
  • Transactional Analysis as a self-management tool

How to Be More Confident and Assertive

  • Our self-concept affects our self-confidence
  • Dealing with past “failures” and low self-confidence
  • How to create the right impression
  • Analyse your own levels of confidence in various situations
  • High levels of self-confidence are important – but why
  • The top 25 positive words and phrases
  • Essential steps to increase your confidence levels – how to ensure you get what you want
  • Assertive versus unassertive and aggressive behaviour
  • Analyse your own assertiveness levels – how to be more assertive
  • How to turn aggressive behaviour into assertive behaviour
  • Changes you can expect from being assertive
  • How to manage conflict in an assertive manner
  • Essential steps to increase your levels of assertiveness

Say the Right Thing, at the Right Time, in the Right Way

  • How to communicate confidently and effectively
  • Non-verbal behaviours for effective communication
  • Barriers to effective communication
  • Active listening
  • Understanding gender differences in communication styles
  • How to have a difficult conversation with your boss, colleagues, friends or family
  • E-mail etiquette rules
  • How to cope with confrontation
  • Managing anger in yourself and others
  • How to calm down angry people
  • Anger management tips: 10 ways to tame your temper

Achieve Balance and Integration with Time and Stress Management

  • Why should I manage my time better?
  • Basic principles of time management
  • Benefits of time management
  • Identifying your own time wasters – the time management quiz
  • How to prioritise and delegate effectively
  • Using the Johari window approach
  • Time management tips
  • Effective workstation management
  • 10 common time management mistakes
  • What is stress?
  • How can I recognise stress in myself
  • Analyse your own stress profile
  • Methods of personal stress management
  • Stress in the workplace
  • Implement a stress management plan
  • Breaking old patterns and developing new mind-sets
  • Stress management tips


  • How to motivate yourself
  • How to plan your own goals
  • How not to blame others
  • How not to use work, colleagues or bosses as an excuse for not being successful
  • How to cultivate positive habits
  • How to practically incorporate Stephen Covey’s 7 habits of highly effective people©

Practical Exercises

  • Self-Mastery through assessing Yourself  – Self-Assessment Exercises
  • Develop a personal journal and start on your journey of discovery


Additional Information

Course Duration: 2 Days

Presented : In-house and online



  • Comprehensive manual
  • Framed certificate of attendance
  • Notepad & Pen
  • Superior training venue with delicious lunch, teas and refreshments

Contact us for more information