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Boss’s Day is on 16 October, so we focus on leadership skills and what good managers need to be a true “captain of their ship.” Through the Leadership Development Programmes, The Mindspa Institute has offered for both national and international…

We are all faced with various degrees of fears at some point in our lives and for others it may be an everyday battle. People experience different types of fears. They might be afraid of experiencing embarrassment, rejection, criticism or…

Company morale can be a rollercoaster ride. What goes up usually comes down. The trick is to soften the blow and to get back to a “high morale” as quickly as possible.  People are expected to cope under today’s stresses…

What do you do when you don’t know something? Who do you ask if you need a “how-to” guide? You Google or watch a YouTube video, right? People have book knowledge, they learn through what they read or watch either…

Can you relate to that frustrating feeling when you phone a customer service line and you end up being put through to one after the other consultant to trying to sort out your problem? Is your customer service a game…

It is not about looks or popularity. It is also not about power. Some leaders are lucky enough to have all of these, but it is not the core of what leadership is about. It is the human element which…

If you tell someone how great they are and constantly remind them of their strengths, you make them feel better about themselves. If you focus on people’s talents you enhance their chances to succeed. Don’t you? If you lift someone…

There is a lot going on and you just can’t seem to focus. You feel tired all the time and work towards goals that you are just not seeing the results of. What should you do when you are feeling…

Disgruntled employees usually give poor service, and thereby damage the company’s reputation. They are responsible for a negative working environment which spreads through the company causing morale to decrease rapidly. Sometimes disgruntled employees can even be prone to theft or…

John Quincy Adams said that “if your actions inspire others to dream more, learn more, do more and become more…you are a leader.” However, are we bold enough to speculate that some of our youth today are self-centered and they…