John Quincy Adams said that “if your actions inspire others to dream more, learn more, do more and become more…you are a leader.” However, are we bold enough to speculate that some of our youth today are self-centered and they…

“I don’t mind living in a man’s world, as long as I can be a woman in it” said Marilyn Monroe. Business Women require a dynamic and specialised skill set, while still enhancing womanhood which this interactive course promises. The…

Can you relate to that frustrating feeling when you phone a customer service line and you end up being put through to one after the other consultant to trying to sort out your problem? Is your customer service a game…

To manage personal finances is a battle often lost because of a lack of skills. If you are of the opinion that you can keep track of your personal budget in your mind and not by writing your expenses down,…

Who wants to become a millionaire? Not one single person will say ‘no thank you.’ A lot dream about this, but few succeed. Jim Rohn explains it best in his quote: “Set a goal to become a millionaire for what…

ometimes you overlook what is right in front of you. When you were young, you thought “Oh what do they know”, when in real life they had real experiences which taught them life lessons that built their skills. Although it…

Leadership evolved so much over time and in such a way that it underwent a total paradigm shift.  From being the person with the most brute strength or the person striking the most fear into people’s hearts in mid-evil times,…

You might feel frustrated at work because you are not given sufficient resources to get the job done. Or you can feel like you are stuck in a dead-end job with no challenges and job satisfaction. Then there is the…

From an early age, we learn to use a recipe or a step by step guide. Mom prompted us mornings before school with a checklist so that we don’t forget something. “Everything in life is a checklist, whether it’s building…

A mentor is someone you can look up to. It is a person who guides you and helps you in making well informed decisions. Mentorship means that someone takes you under their wing to teach you how to fly…so to…

If this is your first job as a personal assistant, you might think that your job is insignificant, but PAs (Personal Assistants) or EAs (Executive Assistants) are the right-hand of the leaders and key decision makers within the organisation. They…

Power hours and short workshops are ideal for businesses that can’t spare the time to send their employees on long courses. These types of quick training sessions are used to continuously develop employees’ skills, help generate ideas, assist with planning, realign teams, and…

Women in business are well aware of the various challenges, women in particular, face. Whether you are self-employed or working for a boss, you may feel like people are second guessing your abilities, your qualification and skills. Although you know…

Every day superheroes are all around us. We just need to look. Mentors specifically become mentees’ heroes in the business world because they ‘train’ their protégés with specific skills in mind to become the next in line. The theme for…

Keeping with the trends are important for businesses to stay one step ahead of their competition. Your employees are your biggest asset. If they grow and succeed, the business grows and succeeds.  So it makes sense that Human Resources Managers…

Leaders might have strong technical knowledge and they can learn the fundamentals of leadership skills, but if they don’t believe in themselves they will find it very difficult to lead others. A leader who exhibits confidence is easier to follow…

Stephen R. Covey’s book The 7 Habits of Highly Effective People inspired people across the world for over 25 years to focus on timeless principles. This is an extremely good book and The Mindspa Institute use some of the aspects as part…

Executive Assistants, PA’s, Secretaries, Office Managers or now a days referred to as Administrative Professionals, are all arguably becoming more valuable to organisations across the world. Despite of many technology gurus’ predictions, this profession has managed to evolve with the…

Office professionals have many names and fulfil many roles. Secretaries, Personal Assistants, Admin or Office Professionals etc., are expected to be managers, report writers, gatekeepers, organisers, event planners, mentors, physiatrists, caregivers, the list goes on and on. They do everything. When…

And tips for an optimal workspace that will increase productivity. It was Benjamin Franklin who said: “For every minute spent organizing, an hour is earned.” Your work space says a lot about you as an employee. Maybe it screams “professional!”…

The other day we had a discussion in the office about ‘me-time’ and staff wellness in terms of the workplace. We talked about how rushed, stressed and demanding life in general is, and especially in the work environment. Another issue…

Company morale can be a rollercoaster ride. What goes up usually comes down. The trick is to soften the blow and to get back to a “high morale” as quickly as possible.  People are expected to cope under today’s stresses…

Coaching is unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching them.” – Timothy Gallwey To understand a day in the life of a mentor, you need to know what mentorship…

Why do people believe that it is better to go through life without showing emotions? Leaders sometimes overlook the power and impact of the human element in their business. Relationships with our stakeholders can suffer because we may believe that…

This article only aims to create an awareness of a right so easily overlooked by both HR and Top Management. Did you know that we have human rights because of the Second World War? At least something good came out…

Employees who are motivated reduce the company’s hiring costs. They are more productive and increase bottom-line performance. The workplace is diverse and managers or team leaders should be aware of how to motivate each individual. 

Jordan Ring said, “A failure to take precise and deliberate action is the reason why so many New Year’s resolutions and other goals fail.” If you are thinking: “This is going to be MY year. A year where I transform…

Everyone has a story to tell. This is a story of the everyday people, frustrated and irritated road users overlook or don’t even take note of, on their daily trips. This is a story of PT Operational Services (Pty) Ltd…

A person with a disability does not mean that they are not able to perform a task or do a specific job. It only means that a task or job comes with challenges and that they might have some limitations…

Drive Sales during the levels of Lockdown The new ‘phasing in’ approach slowly reopens the South African Economy. The ‘new normal’ in business remains a challenge for companies, their employees and their sales. The upskilling of sales teams and their…

October 2021 is Mental Health Awareness Month, and according to the SA Society of Psychiatrists, “Mental health is the biggest threat in 2021.” When the global pandemic Covid-19 hit, it brought along the physical illness, coupled with increased mental health problems which…

An apology is a sign of respect and empathy. Do you underestimate the power of an apology in the workplace? Apology can be defined as “a regretful acknowledgement of an offence or failure” according to the dictionary, but not everyone…

Black Friday is an international “sale” or “discounts” event especially big in the retail environment whether it be in-store or online. This year it falls on 27 November, usually the fourth Friday of November each year. On this day shoppers…

Bullying is a huge problem and happens anytime, anywhere and to anyone. From children at school, people using Social Media OR even adults in the workplace, bullying has become a huge problem in the society we live in. Ms Elmarie…

Making a living has its upside. It can be rewarding in that it builds assertiveness and confidence and helps employees build new skills. It also surely reduces financial stresses because an income is generated. With a demanding job comes stress,…

Read this article and get your “moodiness vaccination” today to combat stress and irritation that is highly contagious this season. Sounds like an advertisement right? But all humour set aside, moodiness in the office can be a real problem sometimes.…

A strategic move of any employer should be to retain employees when they are still willing to stay, rather than only catching a wake-up call when they start to leave or have resigned. According to an article published by Business Tech, “Over half of…

Fear is an emotion which we all experience daily. Fear has also increased among people, especially since Covid, the shaky economy and the latest unrests in South Africa. Fear is described as a common feeling where one has doubts, feels…

Now, this is not by giving all your staff energy drinks to drink in the morning. According to me, energy drinks doesn’t give you real-life wings and no, you will not be able to fly through the day keeping all…

Work is a part of everyday life. It is a part of survival, growth and success. Millions of people already stuck in a life-drowning career or those who are just starting out and don’t know what they want to be…

It’s Heritage month in South Africa, and diversity is always a hot topic here. Pat Wadors said that “when we listen and celebrate what is both common and different, we become wiser, more inclusive, and better as an organisation.” If…

Let’s face it, women are superhuman beings. They have to deal with a lot of challenges and usually all at once. Barefoot and pregnant in the kitchen is long gone and working moms are a reality now. But it is…

Think about the evolution of communication – from receiving communication via letters to talking directly with the person over a telephone; back again to writing letters but sending it via email and mobile text messages. Today Emojis are also replacing…

Why this rapidly growing Job Skill is no longer a nice-to-have but essential? 

Over the ages, companies are forever trying to come up with new ways to boost productivity. Numerous studies and various researchers tried to pinpoint what can be done to pave a productive path within the workplace. Systems and tech-savvy developers…

“If you want to do a few small things right, do them yourself. If you want to do great things and make a big impact, learn to delegate.” – John C. Maxwell, American author. We can explain delegation as the process…

Someone recently had coffee with me and while we were talking, she suddenly, out of the blue looked at me and said “when I am around you, I immediately feel energized and positive. I can be in such a depressing…

The rewards to adopt healthy behaviors can be game-changing. A healthy lifestyle not only changes your outer body but also your mind and attitude towards things. Healthy habits increase your productivity, your ability to stay focused; it enhances your creativity…

5 Thought Provokers on the Evolving Customer Businesses knew their customers relatively well in the past because environments were much more stable previously. But with all the current variables rapidly and continuously changing, businesses need to take a fresh look…